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Part-Time Mortgage Outreach Specialist
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Job Description
- Req#: PARTT002280
Employer Industry: Financial Services
Why consider this job opportunity:
- Part-time position with evening and Saturday hours provides flexibility
- Opportunity to make a meaningful impact on members facing financial challenges
- Supportive and collaborative work environment focused on member assistance
- Engage in targeted outreach efforts to help those in need of hardship assistance
- Work remotely from anywhere in AL, AR, GA, LA, MS, or TN
What to Expect (Job Responsibilities):
- Conduct live outreach calls to members during specified evening and Saturday hours
- Serve as the Single Point of Contact (SPOC) for hardship assistance applications
- Assist members in understanding hardship programs and addressing their financial concerns
- Review financial documents for completeness and accuracy before application submission
- Track outreach progress and report on key metrics related to assistance efforts
What is Required (Qualifications):
- Minimum of 3 years of call center experience assisting members with financial accounts
- At least 2 years of experience reviewing personal financial documents for accuracy
- High school diploma or equivalent required; some college coursework in business or finance preferred
- Ability to maintain confidentiality and adhere to regulatory standards
- Strong communication and organizational skills
How to Stand Out (Preferred Qualifications):
- Experience in the mortgage industry, particularly with hardship assistance or loss mitigation
- Familiarity with hardship assistance programs and their documentation requirements
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