• Job Description

  Req#: D10E3CF832
  CWILL builds post-purchase and retention software for Shopify and DTC brands - order tracking, returns, reviews, loyalty, and more. We're a small US team inside a larger global company, and we're looking for a writer to help us keep up with demand across sales, customer success, and the website.
  What you'll work on
  
  • Sales and partner assets - one-pagers, outreach copy, agency and partner materials
  • Customer success materials - onboarding content, customer-facing guides, event and speaking collateral
  • Web copy - product pages, supporting pages, and updates to existing pages
  • Occasional case studies, working from interviews and source material we provide
  
  Requirements
  
  • A US-native English writer who can make technical products sound plain and human
  • Comfort writing B2B copy for a merchant audience - you should be able to tell the difference between what a store owner cares about and what a marketing team assumes they care about
  • Someone who checks claims against sources rather than repeating them. A lot of this work involves customer results and product details, and getting those right matters more than getting them written fast
  • Self-directed. This is part-time and largely asynchronous, so you'll need to move without much day-to-day supervision
  • Willingness to write to an existing voice rather than your own
  Helpful, not required
  
  Experience with Shopify, ecommerce, or B2B SaaS. Familiarity with post-purchase or retention tooling.
  
  Benefits
  
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Work From Home

• About the company

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