THE ROLE & THE TEAM

Zalando Fulfillment Solutions (ZFS) is offering a fulfillment service for our B2B platform partners. The department was founded over four years ago and has a flair of a startup within Zalando. Our Team is rapidly expanding and we are now looking for a highly motivated Operations Assistant to ensure that our B2B Partners are guided and supported in all aspects of our operations.

As an ZFS Partner Success Assistant you will be supporting operational topics with our Partners. You will act as a liaison between our Partner Care and internal teams. You will support your colleagues in the Operations team in bringing our Operational Support to the next level.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy

Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Processing of Partner Operational requests
• Handling daily contact with partners, internal supply chain teams and Logistics Centers
• Coordination of relevant information between your stakeholders (logistics centers, freight forwarders, suppliers ...) and remain calm while finding a solution in critical situations
• Data capturing/analysis and Partner Performance deep dives
• Providing insights and administrative support for a variety of Operations projects

WE'D LOVE TO MEET YOU IF

• Previous experiences in global transportation (Logistics department, third-party logistics etc.) and/or in the fashion industry is a plus.
• Passionate about providing excellent Operational support to our Partners, and ensuring high service levels
• Working knowledge of Excel, previous experience of ticketing systems would be advantageous
• Fluent in German & English

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

Please note that all applications must be completed using the online form - we do not accept applications via email.