• Job Description

  Req#: req26774

  Admin Assistant 2

  Requisition ID	req26774
  Working Title	Passport Acceptance Agent
  Position Grade	07
  Position Summary	The University of New Mexico Global Education Office is pleased to announce the opening of a term position for a part-time U.S. Passport Acceptance Agent. The successful candidate will be an enthusiastic, motivated, detail-oriented, self-starter who enjoys interacting with customers and handling administrative duties. Candidates must be U.S. citizens as required by the U.S. Department of State. Candidates must be available to work an average of 20 hours/week, Tuesday through Saturday. Periodically, some non-standard evenings hours (generally no later than 7p.m.) and extended weekend hours will be required. This part-time position will be asked to adjust standard weekly schedule or work additional hours to cover vacations, call outs, and assist with cyclical outreach events. Duties Include: Adhering to a reliable and prompt schedule of operations Addressing all customer inquiries by phone, email, and in-person, in a timely manner with an emphasis on providing high quality, efficient, and friendly customer service Processing of U.S. Department of State (DOS) passport acceptance applications in alignment with DOS, UNM, and department regulations Daily closeout of all passport applications, coordination of shipping/mailing applications, and conducting financial reconciliations Facilitate interdepartmental communication and document routing as it relates to the Passport Acceptance Center (PAC) operations Must be U.S. Citizen. Must pass a pre-employment background check, including fingerprinting. This position is eligible for UNM benefits. The University of New Mexico provides a comprehensive package of benefits including holiday pay, annual and sick leave, medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs as outlined in the University’s Administrative Policies listed at https://policy.unm.edu/index.html. Benefits are calculated by the number of hours worked within a 2-week pay period. See the Position Description for additional information.
  Conditions of Employment	If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required. All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.
  Minimum Qualifications	High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
  Preferred Qualifications	Have a valid New Mexico Driver's License at the time of hire; take and pass UNM's online Defensive Driving Course within 30 days of hire. Two years' experience driving in the U.S. Previous customer service experience Cash-handling experience and ability to complete accurate, timely routine reports Previous experience supervising student and/or lower-level employees Ability to ensure proper operations coverage Public speaking and presentation skill Multi-tasking and scheduling skills Prior experience with international travel Available to work non-standard work hours with a DEMONSTRATED record of reliability
  Additional Requirements	Must be U.S. Citizen. Must pass a pre-employment background check, including fingerprinting. Please see the following link for more details on the U.S. Department of State requirements for this position: https://travel.state.gov/content/travel/en/passports/how-apply/where-to-apply/af-info.html
  Campus	Main - Albuquerque, NM
  Department	Global Education Office (064A)
  Employment Type	Staff
  Staff Type	Regular - Part-Time
  Term End Date
  Status	Non-Exempt
  Pay	Hourly: $16.23 - $18.00
  Benefits Eligible	This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
  ERB Statement	As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
  Background Check Required	Yes
  For Best Consideration Date	9/25/2023
  Eligible for Remote Work	No
  Eligible for Remote Work Statement	This position is not eligible for remote work as processing passport applications is required to be done in-person per U.S. Department of State policy.
  Application Instructions	Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please provide an updated resume and cover letter that addresses how you meet and/or exceed the preferred qualifications of this position. Cover letter should also address your interest in this position and how it fits into your overall career goals.
  Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

• About the company

  The University of New Mexico is a public research university in Albuquerque, New Mexico.

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