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Patient Access Specialist, Full-time, Days (Remote - Must reside in IL, IN, IA, or WI)
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Job Description
- Req#: 744000103159025
Employer Industry: Healthcare
Why consider this job opportunity:
- Competitive benefits package including tuition reimbursement, loan forgiveness, and 401(k) matching
- Opportunity for career advancement and professional development within the organization
- Engaging work environment focused on patient-first philosophy and high standards of customer service
- Chance to make a positive impact on patient experiences and satisfaction
- Cross-training opportunities across various departments to enhance skill sets
What to Expect (Job Responsibilities):
- Provide exceptional customer service to patients, establishing a positive first impression
- Collect and verify patient demographic information in accordance with organizational standards
- Schedule appointments and communicate effectively with patients regarding their inquiries
- Participate in Quality Assurance reviews to ensure the integrity of patient data
- Assist in resolving service breakdowns and utilizing effective service recovery skills
What is Required (Qualifications):
- High School diploma or equivalent
- 2-3 years of customer service or medical office experience
- Excellent verbal and written communication skills
- Proficiency in computer data-entry and typing, with a minimum typing speed of 40 wpm
- Strong organizational, time management, analytical, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Additional education or certifications
- Proficiency in additional languages
- Experience in healthcare finance and/or healthcare insurance
- Knowledge and experience in patient scheduling and registration within a healthcare setting
#Healthcare #PatientAccess #CustomerService #CareerOpportunity #HealthcareCareers
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