• Job Description

  Req#: 171650
  Position Summary
  
  The Patient Care Coordinator supports high-quality patient care by serving as a liaison between patients, physician practices, hospitals, support services, and payors. This role is responsible for coordinating sleep study scheduling, documentation, and communication to ensure accurate workflows, regulatory compliance, and a positive patient experience.
  
  Essential Duties and Responsibilities
  
  Patient Coordination and Scheduling
  
  • Receive and enter sleep study orders into designated systems, ensuring medical necessity aligns with documented symptoms and physician orders
  • Schedule patients for sleep studies in a timely manner and in accordance with company policy
  • Obtain and verify demographic and medical information during the scheduling process
  • Inform, educate, and respond to patient and physician questions regarding the sleep study process
  
  Communication and Documentation
  
  • Communicate information received from patients, physician offices, and hospitals to appropriate internal teams
  • Review and verify source materials to ensure accuracy and completeness in accordance with Medicare and payer standards
  • Follow up to correct or complete missing or inaccurate information as needed
  
  Compliance and Operational Support
  
  • Perform duties in compliance with HIPAA guidelines and company policies
  • Support cross-training initiatives, including coverage of other Patient Care Coordinator functions such as Medical Records, as assigned
  • Perform additional operational tasks to support departmental workflows as needed
  
  
  Required Qualifications
  
  • Minimum of 2-4 years of experience in a customer service role
  • Prior experience in a healthcare setting or healthcare-related organization required
  • Strong organizational skills and attention to detail
  • Ability to work effectively in a fast-paced environment
  • Effective verbal and written communication skills
  
  Preferred Qualifications
  
  • Experience supporting sleep medicine or diagnostic services
  • Bilingual (Spanish) proficiency
  
  Physical and Work Requirements
  Ability to sit for extended periods and perform repetitive computer-based tasks. Ability to communicate effectively by phone and electronic systems. Ability to work standard business hours in an in-person office environment.
  
  Employment Details (Role-Specific)
  
  Pay Rate / Salary Range: $17.00-$22.00 per hour
  
  Job Type: Full-time
  
  Schedule Standard Business Hours / As scheduled based operational needs
  
  Work Location: Remote - CST, MST, or PST time zone preferred.
  Benefits:
  
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  
  Equal Opportunity Employer
  Persante Health Care is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

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