• Job Description

  Req#: 116
  Patient Enrollment Specialist Tennessee (Remote)
  
  Location: Remote, Tennessee
  Hours: Flexible - part-time and full-time availability
  
  About PharmD Live
  
  PharmD Live is a pharmacist-led, technology-enabled healthcare organization delivering Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other value-based clinical programs. We partner with providers, payers, and patients to improve outcomes, enhance medication safety, and support whole-person care through compliant, patient-centered virtual services.
  
  Role Summary:
  
  The Patient Enrollment Specialist plays a critical role in connecting eligible patients to PharmD Live's clinical programs. This is a remote role focused on patient education, enrollment, and care coordination. The ideal candidate is a certified Medical assistant, confident, empathetic, results-driven, and comfortable operating in a fast-paced, metrics-oriented environment with high outbound call volume.
  
  This role requires the ability to clearly articulate program value, address patient concerns, and successfully complete enrollment, often within a single interaction while maintaining professionalism, compliance, and patient trust.
  
  Key Responsibilities
  Patient Engagement & Enrollment
  
  
  • Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs
  • Clearly explain program benefits, eligibility, consent, and expectations
  • Successfully enroll patients during live interactions while addressing objections and questions
  
  
  Scheduling & Care Coordination
  
  
  • Schedule patient appointments with clinical pharmacists and care teams
  • Ensure smooth handoffs between enrollment and clinical operations
  
  
  Communication & Follow-Up
  
  
  • Respond promptly to patient inquiries via phone, voicemail, and email
  • Communicate with provider offices and insurance representatives as needed to support enrollment
  
  
  Documentation & Compliance
  
  
  • Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards
  • Ensure consent, eligibility, and enrollment data are complete and audit-ready
  
  
  Collaboration & Performance
  
  
  • Partner cross-functionally with clinical, operations, and quality teams
  • Meet or exceed enrollment, call volume, and quality benchmarks
  • Participate in training, coaching, and continuous improvement initiatives
  
  
  Required Qualifications
  
  
  • Minimum of 3 years of customer service experience in a healthcare or patient-facing environment (required)
  • At least 2 years of medical billing experience, with working knowledge of healthcare workflows (required)
  • 3 or more years of experience in a physician office or medical clinic setting (required)
  • 3+ years of medical clinic experience with demonstrated performance and reliability (required)
  • Prior sales or enrollment experience in healthcare or related industries (preferred)
  • Must have a Medical Assistant License
  
  
  Core Competencies
  
  
  • Strong interpersonal and communication skills with the ability to quickly establish trust with patients and clinical staff
  • Excellent organizational skills with a high level of accuracy and attention to detail
  • Proven ability to perform in a fast-paced, metrics-driven, and goal-oriented environment
  • Self-motivated with the ability to manage priorities independently

• About the company

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