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Patient Resolution Specialist - Remote
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Job Description
- Req#: 6004
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction and account resolution
- Work remotely with flexible scheduling options
- Engage in meaningful interactions while helping patients navigate their healthcare accounts
What to Expect (Job Responsibilities):
- Manage a high volume of inbound and outbound calls from patients, health systems, and insurance carriers to resolve inquiries and collect payments
- Negotiate effectively to secure payment of outstanding patient accounts
- Accurately document the status of collection efforts in company systems
- Research insurance or payment options while navigating multiple patient accounting systems
- Ensure compliance with patient privacy and regulatory guidelines during all interactions
What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of 5 years' experience in a related role, with at least 1 year in an inbound/outbound call center environment
- Strong working knowledge of the healthcare reimbursement process
- Proficiency in Microsoft Office applications
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Strong interpersonal skills and the ability to communicate effectively at all levels of the organization
- Proven problem-solving abilities and sound judgment in decision-making
- High level of integrity and dependability with a results-oriented mindset
- Gracious and welcoming personality for customer service interactions
#HealthcareServices #PatientCare #CustomerService #CareerOpportunity #RemoteWork
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