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Patient Services Billing Specialist
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Job Description
- Req#: R0059089
- Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.
- Respond to inbound patient inquiries related to professional billing, statements, balances, and requests.
- Provide basic explanations of charges, payments, and insurance processing using Epic tools.
- Collect and post patient payments according to policy.
- Document interactions and route complex issues for escalation.
- Meet productivity, quality, and customer service standards.
- Maintain respectful, professional, and empathetic communication with patients.
- Performs other duties as assigned
- Attention to detail
- Good verbal and written communication skills
- Proficient with the use of Microsoft Office tools
- Foundational knowledge of customer service principles and healthcare billing concepts.
Position Title:
Patient Services Billing Specialist
Department:
Revenue Integrity
Job Description:
New to OU Health? Ask your recruiter about our competitive wages and total rewards package.
Remote Eligibility: Candidates must reside and work full-time in OK before their first day of employment.
**These positions are available in levels 1 ir 2 depending on experience, education, and licenses/certifications**
Are you an experienced medical billing professional who enjoys solving complex insurance claim issues? We are looking for a candidate with a strong background in professional billing, insurance denials, appeals, and claim follow-up. The ideal candidate will have experience working directly with insurance companies, reviewing claim payment issues, and helping resolve coding and reimbursement challenges.
SHIFT: M-F, Days. Will need to be onsite 1-2 days a week.
General Description
Under general supervision, the Patient Services Billing Specialist provides foundational customer service support for professional billing within a centralized Epic billing office support model.
Essential Job Duties
General Job Duties
Minimum Requirements (Level 1):
Education: High School Diploma or GED required.
Experience: At least 1 year of medical insurance experience required.
Certification/License/Registration: None required.
Minimum Requirements (Level 2):
Education: High School Diploma or GED required.
Experience: At least 3 years of physician billing experience required. Applied expertise in professional billing customer service workflows.
Certification/License/Registration: Certified Professional Biller (CPB) certification from AAPC required within 1 year.
Knowledge, Skills & Abilities
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.About the company
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