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Payment Processing Specialist
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Job Description
- Req#: 608281
Employer Industry: Technology Solutions for End-of-Life Celebrations
Why consider this job opportunity:
- Salary up to $50,000
- Great benefits package including 401k match, health, vision, dental, PTO, and paid holidays
- Opportunity to work in a fully remote environment within North America
- Collaborative and supportive work culture
- Chance to engage with sophisticated, high-value clients and make a meaningful impact
What to Expect (Job Responsibilities):
- Act as the primary point of contact for complex merchants, managing payment onboarding from setup to activation
- Support multi-location and multi-entity clients with consolidated SaaS workflows and individual merchant accounts
- Analyze transaction behavior and merchant reports to identify root causes and potential risks
- Collaborate with internal teams to document, escalate, and resolve complex processing issues
- Provide guidance and support to the Payments Support team for escalated or complex cases
What is Required (Qualifications):
- College or university degree
- 2-4+ years of experience in merchant processing, payments operations, or financial services support
- Hands-on experience supporting complex merchants or multi-entity account structures
- Strong understanding of card processing fundamentals, including authorizations, settlement, funding, chargebacks, and fees
- Excellent organizational skills and attention to detail
How to Stand Out (Preferred Qualifications):
- Experience supporting PayFac, marketplace, or multi-entity payments models within an integrated SaaS platform
- Familiarity with HubSpot Service Helpdesk and Jira
- Strong analytical skills with the ability to quickly assess complex issues
- Ability to handle sensitive and confidential information with discretion
- Comfort making sound decisions in time-sensitive situations
#TechnologySolutions #RemoteWork #PaymentsOperations #ClientSupport #CareerOpportunityAbout the company
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