• Job Description

  Req#: 90B183AB5B
  About PracticeTek
  
  Stop scrolling-your dream job might just be here! At PracticeTek, we don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let's go!
  
  We're on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we've brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you'll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.
  
  We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren't just words; they're how we live, work, and make an impact together.
  
  At PracticeTek, you'll get to:
  
  Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
  
  Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
  
  See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for everyone.
  
  Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.
  
  We're excited to consider remote candidates for this role! That said, if you're based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you'll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you're most productive.
  
  Why You'll Love It Here
  
  As part of the TekTribe, you'll enjoy:
  
  Comprehensive health, dental, and vision coverage options
  
  Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
  
  Flexible paid time off, sick time, and 10 company-paid holidays
  
  401(k) plan with company match to help you build your future
  
  Culture Committee driving initiatives that spark connection, fun, and belonging
  
  A workplace powered by innovation, collaboration, and energy every day
  
  What You'll Do
  
  Here's how you'll help us bring our mission to life and show up as a Trusted Partner:
  
  • Perform risk-based reviews of merchant applications, validating data accuracy, completeness, and compliance with PayFac and processor requirements prior to onboarding
  • Conduct KYC, OFAC, and beneficial ownership verification, identifying discrepancies, fraud indicators, and documentation gaps that require resolution before approval
  • Monitor merchant portfolios post-onboarding, analyzing transaction behavior, chargebacks, and processing trends to proactively identify emerging risk
  • Recommend and support risk mitigation actions (e.g., reserves, holds, account reviews) to protect the business from financial and regulatory exposure
  • Partner cross-functionally with Payments, Support, and Operations to resolve merchant issues, communicate requirements, and ensure a seamless onboarding and funding experience
  
  How Success is Measured
  
  Here's how we'll know you're making an impact and raising the bar:
  
  • High accuracy and completeness of merchant application reviews
  • Timely completion of onboarding and risk reviews in alignment with established SLAs
  • Effective identification and escalation of risk signals to minimize fraud and chargeback exposure
  • Strong satisfaction from merchants and internal stakeholders through clear, responsive communication
  • Consistent maintenance of accurate and up-to-date records across systems
  
  What You Bring
  
  Your unique talents are what make you shine. For this role, success looks like:
  
  Required Qualifications
  
  • 2-4 years of experience in payments risk, merchant onboarding, PayFac, or acquiring environments
  • Working knowledge of KYC, OFAC, and FinCEN requirements, with the ability to follow established compliance and onboarding processes
  • Foundational understanding of chargebacks, merchant funding, and settlement flows
  • Strong analytical and detail-oriented mindset, with the ability to assess information accurately and exercise sound risk judgment
  • Ability to manage a high volume of reviews while maintaining accuracy and meeting SLAs
  • Experience using tools such as Salesforce and Excel to manage and track merchant data
  • Clear written and verbal communication skills, with the ability to work effectively with internal teams and external merchants
  
  Preferred Qualifications
  
  • Experience in a PayFac model with exposure to both merchant underwriting and ongoing risk monitoring
  • Demonstrated ability to assess merchant risk, including evaluating business models, transaction behavior, and supporting documentation
  • Experience identifying and escalating risk signals such as unusual processing patterns, excessive chargebacks, or documentation discrepancies
  • Familiarity with implementing or supporting risk mitigation actions (e.g., reserves, holds, account reviews)
  • Experience working in a fast-paced, high-growth SaaS or fintech environment
  
  Ready to Join?
  
  If you're excited to bring your ideas, energy, and expertise to a team that's shaping the future of healthcare, we can't wait to hear from you. Apply today and let's make healthcare simpler, smarter, and Better. Together.
  
  The Fine Print (That Really Matters)
  
  At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, we reasonably expect to pay between 55,000-75,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.
  
  PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.
  
  This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.

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