• Job Description

  Req#: A5217-24-0004?language=en&page=232&sort=publicationDateDesc

  Job summary

  The post-holder is part of the PCN leadership team, working with network colleagues and member practices to deliver the networks agenda and working with the network manager, clinical directors and the service team leads to explore new opportunities for consideration by the member practices.

  Main duties of the job

  Job Summary

  The Operations Manager is responsible for ensuring PCN services are efficiently and effectively managed to deliver agreed outcomes for patients and practices.

  The Operations Manager is responsible for ensuring services are appropriately resourced within the funds and other facilities available and, working with team leads and employing practice Bosmere Medical Practice, for recruiting and managing HR for the growing PCN workforce (currently (Jan24) 30 directly employed staff).

  The Operations Manager is line manager for the service team leads (currently six teams), and shares line management responsibility of network administration staff (internal and contracted) with the Network Manager

  About us

  Havant and Waterlooville PCN has five member practices* stretching from Denmead in the north-west of the area to Havant and the villages beyond in the south-east. Together the practices have a patient population of approximately 67,000. The PCN serves an area with pockets of significant deprivation. The population served by member practices is older than the national average.

  *Network member practices:

  Blossom Healthcare, Bosmere Medical Practice, Denmead Practice, Oaks Healthcare, Village Surgery

  Date posted

  15 February 2024

  Pay scheme

  Other

  Salary

  £33,500 to £39,000 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working, Home or remote working

  Reference number

  A5217-24-0004

  Job locations

  Bosmere Medical Centre

  Solent Road

  Havant

  Hampshire

  PO9 1DQ

  
  

  Job description

  Job responsibilities

  The Operations Manager is line manager for the service team leads (currently six teams), and shares line management responsibility of network administration staff (internal and contracted) with the Network Manager.

  Key Responsibilities and Duties

  Service management

  • Ensure effective delivery of PCN services including ARRS-staffed services, enhanced access services (GPEA), PCN-led vaccination programmes and wider initiatives in conjunction with practice management teams to support the delivery of the PCN DES requirements and to maximise Investment and Impact Fund (IIF) income

  • Develop initiatives to improve effectiveness, efficiency, and quality of clinical and operational processes to ensure the smooth running of PCN services, working with service team leads with the support of network colleagues and, where appropriate, practice managers

  • Work with member practice staff to ensure PCN services are understood, used, and supported appropriately and that excellent relationships are built and maintained

  • Manage, monitor and review all PCN sub-contracts as appropriate.

  • Completion of PCN contractual documentation and reporting returns, and ensure they are submitted in good time

  • Have a good understanding of CQC and other regulatory requirements and ensure PCN compliance.

  • Work with Network Manager to maintain staffing levels by recruiting, selecting, orienting, and training new employees as required

  • Support the PCN Team Leads to manage, develop, and support their teams effectively

  • Support the effective adoption of national and local initiatives as agreed by member practices

  Network management activity

  • Support the adoption of new technology and other initiatives to enhance patient access to care.

  • Collate data on behalf of the PCN to report to the commissioners and other organisations as required

  • Support the corporate operation of the PCN, working with the Network Manager, Data & Digital manager and network administration colleagues, practice managers and clinical directors to ensure meetings and operational working groups are effectively managed, agreed actions minuted logged and delivered

  • Work with Network Manager and member practices to agree communication for PCN /practice websites and social media / digital communications, enhancing the profile of the PCN and engaging the wider community

  Equality and Diversity

  Our working environment is one where diversity is valued, and equality of opportunity is promoted. Staff have a responsibility to ensure that they treat patients and colleagues with dignity and respect.

  • The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practices procedures and policies, and current legislation

  • Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues

  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights.

  • Involving patients, and where appropriate their families, in decisions about their treatment and care.

  Personal and Professional Development

  • The post-holder will participate in any appraisal, training or development programme implemented by the PCN as part of this employment, including:

  • Participation in an annual individual performance review,

  • Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work

  • Maintaining a record of own personal and/or professional development

  • Statutory and mandatory training appropriate to the role and the PCN as a whole

  Training may need to be undertaken outside of normal practice hours and/or off site

  Safety, Health, Environment and Fire (SHEF)

  All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to co-operate with employers to ensure compliance with health and safety requirements.

  The post-holder is responsible for ensuring that:

  • opportunities for staff to maintain their health, wellbeing and safety are promoted

  • risks within the PCNs areas of responsibility both on- and off-site are identified and managed, ensuring adequate measures are in place to protect staff and patients

  • work areas and procedures are monitored to ensure they are safe, free from hazards and conform to health, safety and security legislation, policies, and guidelines.

  Confidentiality

  All staff must observe all requirements to maintain patient privacy and confidentiality.

  The post-holder is responsible for ensuring requirements of GDPR (General Data Protection Regulation) are met.

  This Job Description is an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties within the bounds of their own competence as may be required by the Network Manager, Clinical Directors and PCN board members

  Job description

  Job responsibilities

  The Operations Manager is line manager for the service team leads (currently six teams), and shares line management responsibility of network administration staff (internal and contracted) with the Network Manager.

  Key Responsibilities and Duties

  Service management

  • Ensure effective delivery of PCN services including ARRS-staffed services, enhanced access services (GPEA), PCN-led vaccination programmes and wider initiatives in conjunction with practice management teams to support the delivery of the PCN DES requirements and to maximise Investment and Impact Fund (IIF) income

  • Develop initiatives to improve effectiveness, efficiency, and quality of clinical and operational processes to ensure the smooth running of PCN services, working with service team leads with the support of network colleagues and, where appropriate, practice managers

  • Work with member practice staff to ensure PCN services are understood, used, and supported appropriately and that excellent relationships are built and maintained

  • Manage, monitor and review all PCN sub-contracts as appropriate.

  • Completion of PCN contractual documentation and reporting returns, and ensure they are submitted in good time

  • Have a good understanding of CQC and other regulatory requirements and ensure PCN compliance.

  • Work with Network Manager to maintain staffing levels by recruiting, selecting, orienting, and training new employees as required

  • Support the PCN Team Leads to manage, develop, and support their teams effectively

  • Support the effective adoption of national and local initiatives as agreed by member practices

  Network management activity

  • Support the adoption of new technology and other initiatives to enhance patient access to care.

  • Collate data on behalf of the PCN to report to the commissioners and other organisations as required

  • Support the corporate operation of the PCN, working with the Network Manager, Data & Digital manager and network administration colleagues, practice managers and clinical directors to ensure meetings and operational working groups are effectively managed, agreed actions minuted logged and delivered

  • Work with Network Manager and member practices to agree communication for PCN /practice websites and social media / digital communications, enhancing the profile of the PCN and engaging the wider community

  Equality and Diversity

  Our working environment is one where diversity is valued, and equality of opportunity is promoted. Staff have a responsibility to ensure that they treat patients and colleagues with dignity and respect.

  • The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practices procedures and policies, and current legislation

  • Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues

  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights.

  • Involving patients, and where appropriate their families, in decisions about their treatment and care.

  Personal and Professional Development

  • The post-holder will participate in any appraisal, training or development programme implemented by the PCN as part of this employment, including:

  • Participation in an annual individual performance review,

  • Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work

  • Maintaining a record of own personal and/or professional development

  • Statutory and mandatory training appropriate to the role and the PCN as a whole

  Training may need to be undertaken outside of normal practice hours and/or off site

  Safety, Health, Environment and Fire (SHEF)

  All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to co-operate with employers to ensure compliance with health and safety requirements.

  The post-holder is responsible for ensuring that:

  • opportunities for staff to maintain their health, wellbeing and safety are promoted

  • risks within the PCNs areas of responsibility both on- and off-site are identified and managed, ensuring adequate measures are in place to protect staff and patients

  • work areas and procedures are monitored to ensure they are safe, free from hazards and conform to health, safety and security legislation, policies, and guidelines.

  Confidentiality

  All staff must observe all requirements to maintain patient privacy and confidentiality.

  The post-holder is responsible for ensuring requirements of GDPR (General Data Protection Regulation) are met.

  This Job Description is an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties within the bounds of their own competence as may be required by the Network Manager, Clinical Directors and PCN board members

  Person Specification

  Qualifications

  Essential

  • Degree or similar qualification or sufficient relevant experience at an equivalent level

  Desirable

  • Project management qualification

  Experience

  Essential

  • Knowledge and experience of primary care and primary care networks
  • Sound IT skills
  • Knowledge and experience of using primary care clinical record system/s
  • Ability to convert agreed strategy into workable, practical, and sustainable initiatives.
  • Proven project management capability
  • Analytical and critical thinking skills
  • Sound HR skills including recruitment, selection, training, and performance management of staff.
  • Good communicator, with excellent interpersonal skills and the ability to negotiate and influence effectively.
  • Ability to build strong professional relationships and effective formal and informal networks.
  • Numerate and financially-literate
  • Experience of supporting primary care funding and contractual processes
  • Experience of creating and understanding business cases and reports
  • Understanding of information governance and ability to apply principles consistently across all activities.
  • Experience of, and capability to use, quality improvement tools and techniques effectively.
  • High degree of personal resilience and integrity
  • Team player AND ability to use own initiative, follow tasks through and work with an elevated level of autonomy.
  • Responsive and agile, capable of adapting to rapidly changing environments
  • Ability to work flexibly (including work outside usual hours including weekends and evenings)
  • Current driving licence

  Desirable

  • Previous experience of leading change management projects
  • Working with multi-disciplinary health teams
  • Knowledge and experience of using NHS-approved software to generate performance management and population health data

  Person Specification

  Qualifications

  Essential

  • Degree or similar qualification or sufficient relevant experience at an equivalent level

  Desirable

  • Project management qualification

  Experience

  Essential

  • Knowledge and experience of primary care and primary care networks
  • Sound IT skills
  • Knowledge and experience of using primary care clinical record system/s
  • Ability to convert agreed strategy into workable, practical, and sustainable initiatives.
  • Proven project management capability
  • Analytical and critical thinking skills
  • Sound HR skills including recruitment, selection, training, and performance management of staff.
  • Good communicator, with excellent interpersonal skills and the ability to negotiate and influence effectively.
  • Ability to build strong professional relationships and effective formal and informal networks.
  • Numerate and financially-literate
  • Experience of supporting primary care funding and contractual processes
  • Experience of creating and understanding business cases and reports
  • Understanding of information governance and ability to apply principles consistently across all activities.
  • Experience of, and capability to use, quality improvement tools and techniques effectively.
  • High degree of personal resilience and integrity
  • Team player AND ability to use own initiative, follow tasks through and work with an elevated level of autonomy.
  • Responsive and agile, capable of adapting to rapidly changing environments
  • Ability to work flexibly (including work outside usual hours including weekends and evenings)
  • Current driving licence

  Desirable

  • Previous experience of leading change management projects
  • Working with multi-disciplinary health teams
  • Knowledge and experience of using NHS-approved software to generate performance management and population health data

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Havant and Waterlooville Primary Care Network

  Address

  Bosmere Medical Centre

  Solent Road

  Havant

  Hampshire

  PO9 1DQ

  
  

  Employer's website

  https://www.facebook.com/HavantandWaterloovillePCN (Opens in a new tab)

  Employer details

  Employer name

  Havant and Waterlooville Primary Care Network

  Address

  Bosmere Medical Centre

  Solent Road

  Havant

  Hampshire

  PO9 1DQ

  
  

  Employer's website

  https://www.facebook.com/HavantandWaterloovillePCN (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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