• Job Description

  Req#: 4651956
  Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Performance Improvement Specialist today with Virginia Quality Care Partners.
  
  Job Summary and Qualifications
  
  The Performance Improvement Specialist supports providers within the VCP network to include monitoring progress towards network goals, quality care gap management, practice transformation to improve process flows, transitions of care for identified populations, and care coordination to drive quality and cost outcomes for the attributed populations.
  
  
  • You will assess assigned practice workflows and processes that are in place to close gaps in care, make outreach to patients for transitions of care, and the ability to perform care coordination activities and then assist with improving those processes to achieve the desired results within the network.
  • Identify attributed patients who benefit from care coordination and work with practice to manage the high risk, high cost, and high utilizers.
  • Assist with referring to appropriate ancillary services such as payer specific CM/DM programs, BH resources, pharmacist support, and other resources as identified.
  • Assist assigned practices with managing their populations that can include, but not limited to, specific chronic diseases, high ER utilizers, medication compliance, and other identified areas of focus.
  • Assist and perform transitions of care on the identified populations.
  • Meet with practices both virtually and onsite to engage practice with network and develop a plan to work towards the identified network goals.
  • Monitor practice progress on an ongoing basis, which may include analysis of data and identifying opportunities for improvement.
  • Identifies problematic issues, determines reasons and actions taken to resolve, and escalates appropriately
  
  
  Qualifications
  
  
  • LPN license required
  • Healthcare experience preferred.
  • Knowledge of primary care practice process preferred.
  • Experience with evaluating and monitoring data around quality metrics preferred.
  • Proficiency with MS Word, Excel, and Power Point required. Experience with SharePoint preferred.
  • Establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Effectively manage the project controls of complex processes
  • Clear and confident communicator internally and with members/external partners; Confident public speaking abilities
  • Passionate about improving the healthcare system
  • Unyielding attention to detail
  • Ability to travel within the Richmond Metro/Tri-Cities region
  
  
  Benefits
  
  Virginia Quality Care Partners, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
  
  Learn more about Employee Benefits
  
  Note: Eligibility for benefits may vary by location.
  
  Virginia Care Partners is an innovative, physician-led network collaborating to change the way healthcare is delivered in the Richmond and Tri-cities area. Network members include primary care and specialty physicians and the nationally recognized HCA Virginia facilities. Measurable quality care; patient, physician and staff satisfaction; and efficient, coordinated care with the patient at the center of care are goals of the network. Network physicians, who want to meet the demands of an industry that is moving from fee for service to fee for value, are committed to improving care delivery that enhances the health and lives of our patients. We are an office environment, provide telephonic patient care and work with practice staff so there are no beds in the office.
  
  HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
  
  "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
  HCA Healthcare Co-Founder
  If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Performance Improvement Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
  
  We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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