Remote Jobs
Pet Insurance Customer Service - Retention Advocate (Remote)
This job is now closed
Job Description
- Req#: 2110269543
Employer Industry: Pet Insurance
Why consider this job opportunity:
- Competitive salary with an hourly base of $30.00, with On Target Earnings (OTE) ranging from $62,000.00 to $120,000.00+
- Comprehensive benefits package including medical, dental, and vision coverage for you and your family
- Generous paid time off policy of 20 days annually, with the potential to accrue up to 30 days
- Work from home flexibility, allowing for a comfortable and personalized work environment
- Opportunities for professional growth and development through training and educational assistance programs
- Employee discounts on pet insurance, providing up to $2,000 in savings per year
What to Expect (Job Responsibilities):
- Manage complex customer retention interactions and handle challenging save opportunities and escalated cases
- Serve as a subject matter expert in retention strategies, advanced negotiation, and value-based selling
- Analyze customer motivations and competitive dynamics to drive renewal decisions
- Collaborate with leadership to implement new retention strategies and process enhancements
- Support training and coaching initiatives by sharing best practices with peers and new hires
What is Required (Qualifications):
- Minimum of five (5) years of experience in a call center environment with at least three (3) years in a dedicated retention, renewal, or sales support role
- Proven track record of exceeding retention or save goals in a high-volume environment
- Expert-level communication and negotiation skills for handling complex customer interactions
- Advanced understanding of customer lifecycle and competitive positioning in subscription-based or insurance products
- Must hold or be willing to obtain and maintain a General Lines Property & Casualty (P&C) license across multiple states
How to Stand Out (Preferred Qualifications):
- Bilingual candidates (English/Spanish) are encouraged to apply
- Experience in a leadership or mentoring role within a customer service environment
- Familiarity with CRM systems, analytics dashboards, and call management tools
- Strong business acumen with the ability to align individual actions to organizational performance metrics
#PetInsurance #CustomerService #RemoteWork #ProfessionalGrowth #WorkLifeBalance
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