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Pharmacy Technician Call Center Supervisor
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Job Description
- Req#: SUPER001309
Employer Industry: Biopharmaceutical Patient Access Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including Medical, Dental, and Vision coverage
- 401(k) with a 5% company match and immediate vesting
- Company bonus where applicable
- Supportive and collaborative work environment
- Flexible scheduling options available for work-life balance
What to Expect (Job Responsibilities):
- Manage daily operations, including technician schedules, workflow assignments, and time-off approvals
- Ensure quality and compliance by verifying that technicians complete tasks according to program requirements and pharmacy SOPs
- Resolve technical and operational issues by reviewing prescription processing deficiencies and identifying staffing needs
- Develop team performance through coaching, performance reviews, and managing improvement plans
- Drive continuous improvement by participating in pharmacy quality initiatives and updating operational procedures
What is Required (Qualifications):
- Florida Board of Pharmacy Registered Pharmacy Technician license
- National Pharmacy Technician Certification (CPhT)
- High School Diploma or equivalent education
- At least 5 years of pharmacy technician experience, preferably in a call center or high-volume environment
- At least two years of experience in a lead or supervisor role in a similar environment
How to Stand Out (Preferred Qualifications):
- Exceptional customer service and communication abilities
- Strong organizational and time management skills
- Proficiency with computer systems and pharmacy software
- Spanish language fluency
- Experience with call center operations and metrics management
#Biopharmaceutical #PatientAccess #PharmacyTechnician #CareerOpportunity #LeadershipRole
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