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Phone and Chat Specialist
5 days agoWhat's your preference?
Job Description
- Req#: mYBi0kzpf8LM
Employer Industry: Healthcare Staffing
Why consider this job opportunity:
- Starting pay of $14/hour, plus shift differential (extra $1/hr for nights & weekends) and possible increase after 90 days based on attendance and performance
- Full-time position with 40 hours per week
- Paid training lasting 3 weeks to ensure you are well-prepared for your role
- Opportunity to work remotely with equipment provided for full-time permanent employees
- Positive and professional work environment that supports essential healthcare workers
- Flexible scheduling with shifts available from 9:30 AM to 8:30 PM (EST), Monday through Friday, and rotating weekends
What to Expect (Job Responsibilities):
- Manage large volumes of inbound and outbound calls in a timely manner
- Follow communication "scripts" while addressing various topics and customer inquiries
- Identify customer needs, clarify information, and provide appropriate solutions or alternatives
- Perform data entry and customer service tasks efficiently
- Maintain punctuality and attendance at all scheduled times while managing multiple chat channels
What is Required (Qualifications):
- 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience
- Strong phone and verbal communication skills along with active listening abilities
- Technical savvy with the ability to navigate online efficiently
- A background check applicable with state and federal laws is required
How to Stand Out (Preferred Qualifications):
- Previous remote work experience
- Quick learner with the ability to work independently
- Flexibility to cross-train as requested
#HealthcareStaffing #CustomerService #RemoteWork #CareerOpportunity #PaidTraining
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