• Job Description

  Req#: 132437

  WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

  We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

  Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

  Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

  WE LOVE OUR WORK.

  • Responsible for enhancing the growth of gaming revenues through the development of our customer base. Maintains relationships with existing guests through personal contact by phone and in person. Markets our gaming product, and participates in social events and special promotions for ViP guests
  • Exercises independent judgment in issuance of comps and resolution of customer disputes for entire Pit during assigned shift
  • Works closely with VP Table Games to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability
  • Drives improved results using established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis.
  • Works with VP to make changes if necessary to achieve end result
  • Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
  • Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction
  • Provides visible leadership in gaming operation areas
  • Ensures compliance with Title 31 requirements and processes
  • Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
  • Presents oneself as a Credit to the Company and encourages others to do the same

  BRING US YOUR BEST.

  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
  • Three years progressively more challenging supervisory experience in a gaming operations role, table games or casino host experience preferred
  • Must be proficient in Microsoft applications (Excel, Access, Word)
  • Good oral and written communication skills, must be fluent and literate in English
  • Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies
  • Must possess excellent interpersonal skills
  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment
  • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
  • Must be able to listen and respond to visual and aural cues
  • Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality

  STAY IN THE GAME. FOLLOW US.

  We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

  Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

  We're changing entertainment. Follow us.

  Equal Opportunity Employer

  STARTING SALARY

  Base salary $55,000 to $58,000

• About the company

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