• Job Description

  Req#: 18879

  For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

  Our Personal Lines team is currently seeking an Administrative Assistant in our Nashville, TN location. This is a full time, non-exempt role. This role is eligible for a hybrid work arrangement.

  POSITION OVERVIEW:

  Under general supervision, provides administrative and project support to a department or business unit. Relies on experience and judgment to accomplish assigned tasks and goals. Responsibilities are varied and may be confidential or proprietary in nature. Utilizes appropriate business software (e.g. spreadsheets, work processing, presentation) to prepare correspondence, reports, presentations, agendas, minutes, etc. Maintains calendars and schedules, arranges business travel, coordinates meetings, and/or tracks department expenses. Responds to and resolves most questions and problems of varying complexity. At times, may serve as a resource to others to help identify solutions to semi-complex problems and issues.

  IN THIS ROLE, YOU WILL:

  • Responsible for daily office functions including, but not limited to, ordering office supplies, office equipment maintenance and upkeep, filing, preparing outgoing mail and correspondence, sorting and distributing incoming mail and correspondence, answering phones, and taking messages.
  • Performs advanced office functions including, but not limited to, generating standard reports or creating simple ad-hoc reports.
  • Utilizes intermediate to advanced level software skills to create presentations, maintain data files, manage and format spreadsheets for basic analysis, and organize workflow through the office.
  • Prepares a variety of business correspondence, reports, confidential documents and related materials with limited direction, and provides advanced word processing support, as well as assembling information such as reports, manuals, agendas, and correspondence.
  • Maintains calendars and appointment schedules as directed, sets up meetings as needed, and coordinates all travel arrangements and/or reservations.
  • Participates and contributes in department meetings as needed, and occasionally cross-departmental or cross-functional meetings.
  • Serves as a team member for department-related projects, and may occasionally lead small or minimally complex projects.
  • Coordinates and completes non-routine procedures, processes and techniques to accomplish assignments.
  • Collaborates with other office staff to accomplish day-to-day work or key initiatives.
  • May provide support to other areas as needed.

  WHAT YOU NEED TO APPLY:

  • Must be proficient in PowerPoint and Power BI
  • Associate degree or equivalent preferred
  • 1-3 years of related experience providing administrative support
  • Ability to work independently under minimal supervision
  • Ability to multi-task and prioritize responsibilities while remaining flexible to best respond to changing and dynamic priorities
  • Demonstrated ability to provide high levels of customer service
  • Demonstrated commitment to attention to detail and accountability of actions
  • Strong and effective oral and written communication skills
  • Able to handle confidential or proprietary information professionally and discreetly
  • Requires strong knowledge of the organization’s basic operations and procedures

  This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

  CAREER DEVELOPMENT:

  It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

  BENEFITS:

  We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

  Benefits include:

  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

  EEO statement:

  The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
  
  Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
  
  As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

  Privacy Policy:

  To view our privacy policy and online privacy statement, click here .

  
  Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .
  

• About the company

  The Hanover Insurance Group, Inc. is an insurance company based in Worcester, Massachusetts.

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