• Job Description

  Req#: 555203

  Position - Salaried DOE

  Player Development Executive

  The Player Development Executive (In-Market) acts as a regional Host, responsible for increasing rated play and driving incremental trips and revenue from new and inactive VIP players to Naskila Casino. Works to grow revenues annually, consistent with property plans. The Player Development Executive will be an integral part of Naskila Casino in building and improving market share. This position requires management of time between maintaining high visibility in the community to build and maintain relationships with coded players and sales efforts to drive new incremental revenue. There is a heavy emphasis on community events and activities that represent Naskila Casino through public relations and marketing efforts to acquire and build premium VIP player relationships. The Player Development Executive will utilize sales and marketing techniques that foster an exclusive client relationship and generate an acceptable margin of gaming revenue as determined by management. Responds to players’ needs and requests and resolve player issues following established guidelines. The Player Development Executive will understand that player development and casino industries are not operated on office hours and will be flexible, hosting and supporting players as they visit.

  ESSENTIAL JOB DUTIES/RESPONSIBILITIES :

  • Grow actual revenues annually, bringing new premium players to Naskila Casino, consistent with property goals.
  • Proactively develop and maintain guest loyalty and incremental visitation through personal contacts such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
  • Manage constant contact and communication with players through telemarketing, email, and SMS about services available, promotional opportunities, special events, and resolving guest complaints to assure guest retention and repeat business.
  • Work special events, servicing VIP players. Monitor and adjust performance to local competition.
  • Assist in the planning of casino VIP events, on and off property, dinners, tournaments, promotions, and any event attributing to the success of the department and company.
  • Actively participate in complex matters of reinvestment, VIP strategies that maximize revenue, wallet share, and retention.
  • Actively participate in all department and company initiatives to drive sales and revenue.
  • Manage difficult situations in a calm, professional and prudent manner.
  • Give consistent, polite, timely, and accurate information and service to all guests and co-workers, taking the initiative to find the answer when unsure.
  • Manage VIP guests in one-on-one communications in addition to VIP group settings as applicable.
  • Brainstorm and help create new VIP promotions and initiatives to enhance the value of the VIP program producing measurable financial results from VIP guest base.
  • Analyze and evaluate existing service delivery systems and collaborate with other departments to improve the guest experience.
  • Compile and analyze data to identify trends to maximize player performance.
  • Respond to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers.
  • Maintain and provide accurate up to date contact logs to ensure personal relationships and proactive management of players.
  • Identify ways to increase efficiency and to improve products or services.
  • Must have the highest level of professional ethics and integrity within a team setting and be capable of sharing knowledge.
  • Maintain confidentiality of player information, including but not limited to personal information such as name, address, contact information, level of play, win/loss, visit frequency, etc.
  • Must be self-motivated; demonstrate job ownership for all completed items; ability to adapt to new circumstances by understanding the changes and support management in communicating them; must be a team player and able to perform other job-related duties as they are assigned.
  • Must present an image of excitement, enthusiasm, and an outgoing personality while being able to project a professional appearance.
  • Maintain complete knowledge and comply with all departmental and company policies, procedures, and standards.
  • Other duties as assigned.

  
  

  Required:

  • High School diploma or GED equivalent.
  • Associate’s degree in business.
  • Minimum of three (3) years’ experience in guest/customer service/account management experience in Casino Marketing or equivalent experience.
  • Minimum of three (3) years’ experience in a fast-paced, sales-driven organization with the ability to bring a strong volume of business, with a proven history of generating and maintaining valuable relationships and partnerships.

  
  

  Preferred:

  • Experience using customer management systems is preferred.
  • Bachelor’s degree.
  • Casino Player Development experience is desired.
  • Bilingual desired.

  
  Monday-Friday with the flexibility to work non-traditional hours, including weekends and holidays.

• About the company

  Ph 936-563-2WIN • 24-Hours • 800 Electronic Games • Delectable Dining • Incredible Giveaways • 540 State Park Rd 56 Livingston, Tx 77351

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