• Job Description

  Req#: 4461804
  The Practice Assistant is responsible for the day-to-day patient and customer interactions within the Department of Dermatology. The Practice Assistant is the main frontline contact and will interact with customers in person, by telephone, and/or electronically. Since the role has a significant impact on patient care, patient satisfaction, clinical operations, and clinical revenue, the position requires outstanding customer service skills, attention to detail, and the appropriate technical skills to meet the job requirements in a timely and accurate manner. The pay range for this role is $23 /HR to $26/HR. Flexible schedule Monday to Friday between 7:15 AM and 5:45 PM. Please apply today. All resumes and inquiries can be sent to Marc Kusherman at marc.kusherman@randstadusa.com. Thanks and we hope to speak with you soon.
  
  salary: $23 - $26 per hour
  shift: First
  work hours: 7:30 AM - 5:30 PM
  education: High School
  
  Responsibilities
  
  
  • Assume primary responsibility for scheduling patient appointments
  • Ensure customer satisfaction by appropriately managing the appointment schedule
  • Verify patient’s identity using 2+ identifiers when scheduling and during the check-in process
  • Verify the patient’s appointment time and physician
  • Maximize EPIC application features by accessing all available scheduling data and resources
  • Cancel and reschedule appointments
  • Optimize access and satisfaction by maintaining and coordinating appointment waitlists
  • Coordinates physician cancellation (reschedule) lists as required
  • Ensure outbound calls or other communications are documented on the patient’s appointment record in EPIC
  • Monitor appointment reminder reports and follow-up as appropriate, including making reminder calls
  • Ensure that patient questions are appropriately answered
  • Answer incoming telephone lines in a timely and professional manner
  • Respond to telephone messages within established timeframes
  • Respond to all electronic communications from patients, staff members, physicians, and outside referral sources
  • Warmly greets all patients, customers, and visitors into practice
  • Alert clinical support staff of any special needs or special attention needed for arriving patients, including fall risk or patients with special needs or services
  
  
  
  
  
  Skills
  Practice Management Software
  epic
  Microsoft Office
  Microsoft Excel
  Microsoft Word
  Communication
  Interpersonal Skills
  Interpersonal Sensitivity
  Customer Service
  High Volume
  Telephone Etiquette
  Healthcare
  Patient Care Coordination
  
  Qualifications
  Years of experience: 2 years
  Experience level: Experienced
  
  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
  
  Applications accepted on ongoing basis until filled.
  
  
  
  
  
  

• About the company

  We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.

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