Remote Jobs
Practice Call Center Operator
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Job Description
- Req#: R155608
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Access to onsite fitness studios and discounts at Carilion Wellness centers
- Opportunities for continued education and training
- Potential eligibility for telework based on business needs
What to Expect (Job Responsibilities):
- Serve as a primary point of contact for patients and prospective patients in a call center environment
- Effectively communicate and demonstrate patient-focused telephone etiquette to ensure a positive experience
- Process clinical codes and hospital emergencies, notifying appropriate personnel as required
- Confirm appointments and provide basic information while ensuring patient privacy
- Maintain acceptable call metrics, managing high call volumes efficiently
What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of three years of customer service experience preferred
- Ability to work effectively in a fast-paced team environment
- Strong keyboarding and computer skills
- Demonstrated capacity to manage difficult situations and maintain positive communication under stress
How to Stand Out (Preferred Qualifications):
- Previous experience in a healthcare-related customer service role
- Familiarity with multi-channel communication systems
- Experience working in a call center environment
- Ability to navigate multiple systems simultaneously
- Strong problem-solving skills
#HealthcareServices #CustomerService #CareerOpportunity #EmployeeBenefits #TeleworkOpportunity
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