• Job Description

  Req#: 143884BR

  Job Description

  Director – Digital Interactive Services (DIS)
  Practice Engagement Manager
  Remote within the US - work from anywhere
  Business travel required
  
  Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The Digital Interactive Services (DIS) unit within Infosys BPM Limited provides “Marketing Operations” through a managed services model for our clients. Please read more of the unit and services we deliver in link : Digital Interactive Services and Solutions | Infosys BPM
  
  The Practice Engagement Manager, Americas has a vital role in the Digital Interactive Services (DIS) practice, with the main goal of driving sales growth for our DIS unit by selling our outsourced BPO Marketing Operations services to clients across industries. This role will collaborate with a team of experts in solution design, program management and transformation consulting to acquire new clients and increase revenue from existing ones. The Practice Engagement Manager will also act as a trusted advisor to client CMOs and provide them with insights and guidance on how to leverage an outsourced marketing managed services hub.
  
  Responsibilities:

  • Create a Go-to-Market (GTM) plan to pitch and sell our Marketing Operations services and solutions to clients
  • Co-leading with the Infosys Sales Teams to convert the leads from the GTM plan to signed deals
  • A key requirement will be to support growth of the practice by proposing PoCs, Pilots and work with clients to expand this into larger managed services deals. In the absence of reactive RFP based deals this will be crucial to generate pipeline of qualified leads
  • Building strong relationships with CMOs and client stakeholders and present our response and solution for RFPs and convert them to signed deals
  • Running and publishing webinars and whitepapers to showcase Infosys thought leadership in Marketing Operations to internal and external teams
  • Guide the Solution Design teams in preparing industry focused GTM solutions and identifying automation opportunities for driving transformation through AI/Automation to enable successful bid
  • The candidate will be expected to work with extended Infosys marketing capabilities teams vide Infosys Aster (AI Amplified Marketing Solutions - Enterprises Suite by Infosys Aster) and come up with integrated solutions to take to market
  • Key Success Metric: TCV of signed deals in Marketing Operations (outsourced managed services model)
  • Key Success Metric: Thought leadership to showcase Infosys Marketing Operations

  Basic Qualifications

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • 11 years of experience related to the job description

  Preferred Qualifications:

  • Experience with outsourcing/GBS or managed services is required. Preferably in marketing or related domain
  • Experience in a digital marketing or media agency
  • Strong sales/relationship management/account management experience.
  • The ability to work with a diverse and cross-functional team across time zones and offshore locations in India and onsite locations in the US.
  • A deep knowledge of Marketing Operations landscape and the latest trends and best practices including impact of AI on Marketing operations
  • A good understanding of digital/AI solutions and how they can enhance Marketing/GBS functions.

  Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
  The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
  Work Model:
  This role is a hybrid role, with the ability to work from home or the office when not on client site. This role will require business travel both domestic and international in support of client engagements across time zones
  
  Who We Are
  Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
  
  Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents, with 58,702 employees from 110 nationalities, as of December, 2024.
  
  The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
  
  EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
  
  Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
  

  Work Location

  Anywhere in the US and/or Remote

  Country

  USA

  State / Region / Province

  Anywhere in the US and/or Remote

  Company

  IBPO USA

  Interest Group

  IBPO USA

  Domain

  Customer Service, Sales & Fulfillment ( Order Management)

  Job Role

  Practice Engagement Manager

• About the company

  Infosys Limited is an Indian multinational technology company that provides business consulting, information technology and outsourcing services.

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