• Job Description

  Req#: A0097-25-0001?language=en&page=417&sort=publicationDateDesc

  Job summary

  We are seeking an experienced and dynamic Practice Manager to lead and develop our team, ensuring efficient operations, financial sustainability, and the highest levels of patient care. This is an exciting opportunity for a highly motivated individual with a strong background in healthcare management, leadership, and strategic planning.

  Main duties of the job

  The Practice Manager will play a pivotal role in the overall management, strategic planning, and future development of the practice. Working closely with the GP Partners, clinical teams, and administrative staff, you will ensure the smooth day-to-day operation of the practice while driving improvements in patient care, efficiency, and staff wellbeing.

  This is a highly rewarding and varied role, where you will oversee all aspects of HR, finance, compliance, patient services, IT systems, and practice development.

  About us

  Rowlands Road Surgery is a well-established, patient-focused GP surgery committed to delivering exceptional primary care services to our local community. We provide a high standard of patient care through a multi-disciplinary team, which includes GPs, practice nurses, pharmacists, healthcare assistants, care coordinators, and administrative staff.

  Details

  Date posted

  20 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0097-25-0001

  Job locations

  15 Rowlands Road

  Birmingham

  B26 1AT

  
  

  Job description

  Job responsibilities

  Key Responsibilities

  Operational & Strategic Management:

  • Oversee the day-to-day operations of the practice, ensuring smooth workflow and optimal patient care.
  • Lead and coordinate all practice functions, including administration, finance, HR, and IT.
  • Develop, implement, and monitor policies and procedures to ensure efficiency and compliance.
  • Plan and lead change management initiatives to improve practice services.
  • Ensure the practice meets Quality and Outcomes Framework (QOF) targets and contractual obligations.
  • Manage and support the implementation of the practice development plan (PDP).
  • Act as a key liaison with the Primary Care Network (PCN), PCN Manager, and ARRS staff.
  • Represent the practice at external meetings and engage with key stakeholders, including NHS England, Integrated Care Boards (ICBs), and local authorities.

  HR & Workforce Management:

  • Provide functional management for all clinical and administrative staff.
  • Oversee the recruitment, onboarding, and retention of staff, ensuring robust induction processes.
  • Develop and maintain succession planning for key roles within the practice.
  • Implement and manage an effective appraisal system, performance management, and staff training programmes.
  • Ensure compliance with HR legislation, managing employee relations including disciplinary and grievance procedures.
  • Ensure all staff have appropriate training, including statutory and mandatory requirements.

  Financial Management:

  • Oversee the practice's financial management, including budgets, accounting systems, payroll, and cash flow forecasting.
  • Manage partner drawings, PAYE, and NHS pensions.
  • Ensure the practice operates cost-effectively while maximising income opportunities.
  • Maintain financial oversight, including forecasting and reporting to the Senior GP.
  • Work with the accountant to ensure accurate end-of-year financial reporting.
  • Ensure the practice has adequate insurance coverage.

  Compliance & Risk Management:

  • Ensure CQC compliance, preparing for inspections and implementing required changes.
  • Manage health and safety protocols, including risk assessments and staff training.
  • Ensure adherence to Information Governance (IG) and IT security protocols.
  • Maintain an effective business resilience plan (BRP)to ensure continuity of services.
  • Oversee data protection compliance (GDPR) and patient confidentiality policies.

  Patient Services & Engagement:

  • Maintain and enhance patient experience by ensuring high-quality service delivery.
  • Oversee patient feedback systems, including handling and resolving complaints in line with NHS guidance.
  • Manage Patient Participation Groups (PPGs)to encourage patient engagement.
  • Ensure the practice promotes and increases the use of online patient services.
  • Manage internal and external communication strategies, including practice newsletters and website updates.

  IT & Facilities Management:

  • Oversee the practices IT infrastructure, ensuring system security and efficiency.
  • Manage IT contracts and relationships with system providers.
  • Ensure the smooth running of practice premises, including maintenance, cleaning, and security.
  • Oversee procurement of medical and office supplies, ensuring value for money.
  • Coordinate and manage the practice diary, ensuring efficient scheduling of meetings and clinics.

  The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

  Job description

  Job responsibilities

  Key Responsibilities

  Operational & Strategic Management:

  • Oversee the day-to-day operations of the practice, ensuring smooth workflow and optimal patient care.
  • Lead and coordinate all practice functions, including administration, finance, HR, and IT.
  • Develop, implement, and monitor policies and procedures to ensure efficiency and compliance.
  • Plan and lead change management initiatives to improve practice services.
  • Ensure the practice meets Quality and Outcomes Framework (QOF) targets and contractual obligations.
  • Manage and support the implementation of the practice development plan (PDP).
  • Act as a key liaison with the Primary Care Network (PCN), PCN Manager, and ARRS staff.
  • Represent the practice at external meetings and engage with key stakeholders, including NHS England, Integrated Care Boards (ICBs), and local authorities.

  HR & Workforce Management:

  • Provide functional management for all clinical and administrative staff.
  • Oversee the recruitment, onboarding, and retention of staff, ensuring robust induction processes.
  • Develop and maintain succession planning for key roles within the practice.
  • Implement and manage an effective appraisal system, performance management, and staff training programmes.
  • Ensure compliance with HR legislation, managing employee relations including disciplinary and grievance procedures.
  • Ensure all staff have appropriate training, including statutory and mandatory requirements.

  Financial Management:

  • Oversee the practice's financial management, including budgets, accounting systems, payroll, and cash flow forecasting.
  • Manage partner drawings, PAYE, and NHS pensions.
  • Ensure the practice operates cost-effectively while maximising income opportunities.
  • Maintain financial oversight, including forecasting and reporting to the Senior GP.
  • Work with the accountant to ensure accurate end-of-year financial reporting.
  • Ensure the practice has adequate insurance coverage.

  Compliance & Risk Management:

  • Ensure CQC compliance, preparing for inspections and implementing required changes.
  • Manage health and safety protocols, including risk assessments and staff training.
  • Ensure adherence to Information Governance (IG) and IT security protocols.
  • Maintain an effective business resilience plan (BRP)to ensure continuity of services.
  • Oversee data protection compliance (GDPR) and patient confidentiality policies.

  Patient Services & Engagement:

  • Maintain and enhance patient experience by ensuring high-quality service delivery.
  • Oversee patient feedback systems, including handling and resolving complaints in line with NHS guidance.
  • Manage Patient Participation Groups (PPGs)to encourage patient engagement.
  • Ensure the practice promotes and increases the use of online patient services.
  • Manage internal and external communication strategies, including practice newsletters and website updates.

  IT & Facilities Management:

  • Oversee the practices IT infrastructure, ensuring system security and efficiency.
  • Manage IT contracts and relationships with system providers.
  • Ensure the smooth running of practice premises, including maintenance, cleaning, and security.
  • Oversee procurement of medical and office supplies, ensuring value for money.
  • Coordinate and manage the practice diary, ensuring efficient scheduling of meetings and clinics.

  The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

  Person Specification

  Experience

  Essential

  • Experience in a management role, preferably within healthcare or general practice.
  • Strong leadership skills with experience in managing a multidisciplinary teams.
  • Proven ability in financial management, including payroll, budgeting, and forecasting.
  • Strong knowledge of HR management, employment law, and workforce planning.
  • Experience in handling NHS contracts, QOF, and primary care targets.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong IT literacy and experience in managing practice IT systems.
  • Knowledge of CQC compliance, Information Governance, and health & safety legislation.
  • Knowledge of clinical systems (SystmOne).

  Qualifications

  Essential

  • AMSPAR or equivalent management qualification.

  Desirable

  • Leadership or strategic management qualification.

  Person Specification

  Experience

  Essential

  • Experience in a management role, preferably within healthcare or general practice.
  • Strong leadership skills with experience in managing a multidisciplinary teams.
  • Proven ability in financial management, including payroll, budgeting, and forecasting.
  • Strong knowledge of HR management, employment law, and workforce planning.
  • Experience in handling NHS contracts, QOF, and primary care targets.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong IT literacy and experience in managing practice IT systems.
  • Knowledge of CQC compliance, Information Governance, and health & safety legislation.
  • Knowledge of clinical systems (SystmOne).

  Qualifications

  Essential

  • AMSPAR or equivalent management qualification.

  Desirable

  • Leadership or strategic management qualification.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Rowlands Road Surgery

  Address

  15 Rowlands Road

  Birmingham

  B26 1AT

  
  

  Employer's website

  https://www.rowlandsroadsurgery.com/ (Opens in a new tab)

  Employer details

  Employer name

  Rowlands Road Surgery

  Address

  15 Rowlands Road

  Birmingham

  B26 1AT

  
  

  Employer's website

  https://www.rowlandsroadsurgery.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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