• Job Description

  Req#: C0003-25-0004?language=en&page=74&sort=publicationDateDesc

  Job summary

  We welcome applications for the role of Practice Manager at our Harewood Medical Practice based in Catterick Garrison, North Yorkshire.

  This is a unique opportunity to manage and lead an NHS GP practice in the heart of a military garrison with a diverse patient population. Our patient needs are at the forefront of our minds as we plan and deliver a GP service befitting of the modern world. We are medium sized practice, with further growth in our population expected due to housing and other developments around the Garrison.

  General practice has changed and it continues to evolve. We are excited by these changes and opportunities these changes will bring. We want to develop our use of AI and digital technologies to enhance patient experience.

  We feel this role may best suit someone with a real passion for General Practice who has developed operational expertise in the delivery of GP services, who wants to work as part of a wider team offering expert support.

  Hours of Work -37.5 hours per week, Monday to Friday (Harewood Medical Practice is open from 8.00am to 6.00pm Monday to Friday excluding bank and other public holidays)

  Interviews to be held 26th June 2025.

  Main duties of the job

  As Practice Manager, you will manage and coordinate all aspects of the practice's day-to-day business, motivating and managing employees, optimising efficiency and financial performance and ensuring the practice achieves it's long-term objectives with the patient being at the centre of everything we do.

  The role of Practice Manager requires a self-motivated, innovative and disciplined individual to take ownership of the efficient day to day running of GP practice services, working as a key member of the Management Team.

  About us

  Heartbeat Primary Care CIC is the GP Federation for the Hambleton and Richmondshire area. We have been delivering GP services via our Harewood practice since 2022 with a very established staffing model. Heartbeat has a mission is to improve health and meet everyday health and care needs by supporting the communities we serve with innovation and quality services. Harewood Medical Practice is an innovative training practice with a mission to deliver safe, person centred quality care in the dales, with respect, openness and honesty.

  We are very excited by the prospect of moving from our existing premises to be the only NHS GP practice within the brand new Catterick Integrated Care Centre (CICC) in 2026. The CICC is a unique integrated care centre, bringing a range of health and social care services together under one roof in a purpose-built facility. A joint collaboration, and first of its kind, between the National Health Service (NHS) and Ministry of Defence (MOD).

  Our existing team includes Finance and HR professionals who offer expert advice and support across the business. The practice team includes a range of multi skilled professionals, led by a management team of a Lead GP, Lead ANP and the Practice Manager with support from the Executive Director.

  Details

  Date posted

  27 May 2025

  Pay scheme

  Other

  Salary

  £45,000 to £50,000 a year Dependent on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  C0003-25-0004

  Job locations

  Harewood Medical Practice

  42 Richmond Road

  Catterick Garrison

  DL9 3JD

  
  

  Job description

  Job responsibilities

  Key Responsibilities

  • Utilising all the roles across the team to support all aspects of practice functionality, optimising efficiency, and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Including the development and implementation of key strategic plans such as practice improvement plans and CQC compliance and preparedness plans

  • Working with the Lead GP and ANP to lead the team in promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and provide line management within the defined practice structure.
  • To work alongside HR and finance colleagues in the production of detailed reports and management of these functions.
  • To provide excellent primary care services to our community and to offer safe, enjoyable employment for a competent and diverse workforce.

  Detailed Job Description

  Practice Operations

  Oversee all operational systems, including telephones, appointment scheduling, prescriptions and patient records management, ensuring they function optimally at all times.

  Develop and implement systems for evaluating and enhancing operational services under the Quality and Outcome Framework.

  Ensure the clinical information and patient medical records are maintained following correct processes and retained in line with GDPR regulations.

  Liaise with NHS Property Services and oversee the maintenance, repair and security of practice premises, ensuring compliance with health & safety and fire regulations.

  Ensure effective management of stock, including medical supplies and equipment.

  Ensure confidentiality of data and conformity to the Data Protection Act and Medical Records and Reports Acts, the Freedom of Information Act and the Caldicott Requirements.

  Digital Transformation & Technological Innovation

  Liaise with the Clinical Leads to develop the practices digital transformation efforts, exploring new technologies such as Telehealth, AI-based solutions, or automation to enhance service delivery and operational efficiency.

  Evaluate and implement software upgrades or changes to improve patient care and employee workflows.

  Develop and implement the practice's IT strategy, ensuring effective use of clinical systems and software to improve operational efficiency.

  Ensure security measures to protect data, including crisis prevention and disaster recovery plans.

  Manage and contribute to development and maintenance of IT systems.

  Patient Services

  Develop and maintain patient services to meet the evolving needs of the practice population.

  Manage, review and action results from patient satisfaction surveys.

  Manage patient complaints, either informal or formal, using the practices in-house complaints procedure.

  Business Planning

  Working with management team colleagues lead the development and implementation of a practice business plan, exploring innovative service provision ideas tailored to the needs of the practice population.

  Collaborate with local practices and foster integration with military colleagues through forums such as the CICC working groups, Practice Managers Groups and Primary Care Network.

  Regularly monitor and report on key performance metrics such as patient satisfaction, financial performance, employee turnover, operational efficiency and adherence to quality standards.

  Develop action plans to address any identified performance gaps and continuously improve practice operations.

  Oversee the use of data to create insight to support the understanding of performance.

  Human Resources

  Work with colleagues within the Human Resources function to ensure that we:

  Foster a positive workplace culture by supporting employee development, well-being initiatives, promoting work-life balance and enhancing team morale.

  Ensure the practice is appropriately resourced within budget constraints, with people who possess the skills, experience and commitment needed to meet the practice's operational and clinical needs.

  Ensure effective recruitment, selection and induction of new employees.

  Managing performance and facilitating professional development through appraisals and training plans. Creating a succession plan to ensure the ongoing success of the team.

  Provide mentorship to employees, ensuring their professional development and career progression.

  Develop teamwork and conduct productive regular team meetings.

  Oversee grievance and disciplinary procedures in conjunction with Clinical Leads and HR.

  Financial Resources

  Work with colleagues within the Finance Function to set a budget for the practice for each financial year.

  Work with management team colleagues to manage practice finances, to plan effective budgetary control, ensuring cost efficiencies and maximisation of profitability.

  Maximise income-generating opportunities, safeguard against fraud and ensure appropriate payment for services rendered.

  Crisis Management & Business Continuity Planning

  Lead and maintain crisis management strategies, ensuring preparedness for emergencies such as IT system failures, staffing shortages, or public health crises.

  Implement and manage business continuity plans to minimise operational disruptions.

  Care Quality Commission (CQC) Compliance:

  Advise Board and Executive Director on CQC requirements and implement and follow up any action or improvements required by the CQC to ensure the practice maintains CQC registration.

  Monitor and develop a CQC preparedness plan which demonstrates the operation of the practice meets the essential standards required by the CQC.

  Support the practice teams through any inspection visits from the CQC.

  Sustainability and Environmental Practices

  Oversee sustainability initiatives to improve energy efficiency, reduce waste, and ensure the practice adheres to environmentally friendly practices.

  Confidentiality

  In the performance of the duties outlined in this job description, you may have access to confidential information relating to patients and their carers, Practice employees and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

  Information relating to patients, carers, colleagues, other healthcare workers or the business of Heartbeat may only be divulged to authorised persons in accordance with Heartbeat's policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety

  You will assist in promoting and maintaining your own and others health, safety and security as defined in the Heartbeat Health & Safety Policy to include:

  Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

  Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.

  Equality and Diversity

  You will support the quality, diversity and rights of patients, carers and colleagues to include:

  Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with current legislation.

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

  Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

  Quality

  The post-holder will strive to maintain quality within Heartbeat and will:

  Participate appropriately in clinical governance meetings and reviews

  Alert other team members to issues of quality and risk.

  Assess own performance and take accountability for own actions, either directly or under supervision.

  Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

  Work effectively with individuals in other agencies to meet patients needs.

  Effectively manage own time, workload and resources.

  Communication

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  Communicate effectively with other team members.

  Communicate effectively with patients and carers.

  Recognise peoples needs for alternative methods of communication and respond accordingly.

  Job description

  Job responsibilities

  Key Responsibilities

  • Utilising all the roles across the team to support all aspects of practice functionality, optimising efficiency, and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Including the development and implementation of key strategic plans such as practice improvement plans and CQC compliance and preparedness plans

  • Working with the Lead GP and ANP to lead the team in promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and provide line management within the defined practice structure.
  • To work alongside HR and finance colleagues in the production of detailed reports and management of these functions.
  • To provide excellent primary care services to our community and to offer safe, enjoyable employment for a competent and diverse workforce.

  Detailed Job Description

  Practice Operations

  Oversee all operational systems, including telephones, appointment scheduling, prescriptions and patient records management, ensuring they function optimally at all times.

  Develop and implement systems for evaluating and enhancing operational services under the Quality and Outcome Framework.

  Ensure the clinical information and patient medical records are maintained following correct processes and retained in line with GDPR regulations.

  Liaise with NHS Property Services and oversee the maintenance, repair and security of practice premises, ensuring compliance with health & safety and fire regulations.

  Ensure effective management of stock, including medical supplies and equipment.

  Ensure confidentiality of data and conformity to the Data Protection Act and Medical Records and Reports Acts, the Freedom of Information Act and the Caldicott Requirements.

  Digital Transformation & Technological Innovation

  Liaise with the Clinical Leads to develop the practices digital transformation efforts, exploring new technologies such as Telehealth, AI-based solutions, or automation to enhance service delivery and operational efficiency.

  Evaluate and implement software upgrades or changes to improve patient care and employee workflows.

  Develop and implement the practice's IT strategy, ensuring effective use of clinical systems and software to improve operational efficiency.

  Ensure security measures to protect data, including crisis prevention and disaster recovery plans.

  Manage and contribute to development and maintenance of IT systems.

  Patient Services

  Develop and maintain patient services to meet the evolving needs of the practice population.

  Manage, review and action results from patient satisfaction surveys.

  Manage patient complaints, either informal or formal, using the practices in-house complaints procedure.

  Business Planning

  Working with management team colleagues lead the development and implementation of a practice business plan, exploring innovative service provision ideas tailored to the needs of the practice population.

  Collaborate with local practices and foster integration with military colleagues through forums such as the CICC working groups, Practice Managers Groups and Primary Care Network.

  Regularly monitor and report on key performance metrics such as patient satisfaction, financial performance, employee turnover, operational efficiency and adherence to quality standards.

  Develop action plans to address any identified performance gaps and continuously improve practice operations.

  Oversee the use of data to create insight to support the understanding of performance.

  Human Resources

  Work with colleagues within the Human Resources function to ensure that we:

  Foster a positive workplace culture by supporting employee development, well-being initiatives, promoting work-life balance and enhancing team morale.

  Ensure the practice is appropriately resourced within budget constraints, with people who possess the skills, experience and commitment needed to meet the practice's operational and clinical needs.

  Ensure effective recruitment, selection and induction of new employees.

  Managing performance and facilitating professional development through appraisals and training plans. Creating a succession plan to ensure the ongoing success of the team.

  Provide mentorship to employees, ensuring their professional development and career progression.

  Develop teamwork and conduct productive regular team meetings.

  Oversee grievance and disciplinary procedures in conjunction with Clinical Leads and HR.

  Financial Resources

  Work with colleagues within the Finance Function to set a budget for the practice for each financial year.

  Work with management team colleagues to manage practice finances, to plan effective budgetary control, ensuring cost efficiencies and maximisation of profitability.

  Maximise income-generating opportunities, safeguard against fraud and ensure appropriate payment for services rendered.

  Crisis Management & Business Continuity Planning

  Lead and maintain crisis management strategies, ensuring preparedness for emergencies such as IT system failures, staffing shortages, or public health crises.

  Implement and manage business continuity plans to minimise operational disruptions.

  Care Quality Commission (CQC) Compliance:

  Advise Board and Executive Director on CQC requirements and implement and follow up any action or improvements required by the CQC to ensure the practice maintains CQC registration.

  Monitor and develop a CQC preparedness plan which demonstrates the operation of the practice meets the essential standards required by the CQC.

  Support the practice teams through any inspection visits from the CQC.

  Sustainability and Environmental Practices

  Oversee sustainability initiatives to improve energy efficiency, reduce waste, and ensure the practice adheres to environmentally friendly practices.

  Confidentiality

  In the performance of the duties outlined in this job description, you may have access to confidential information relating to patients and their carers, Practice employees and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

  Information relating to patients, carers, colleagues, other healthcare workers or the business of Heartbeat may only be divulged to authorised persons in accordance with Heartbeat's policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety

  You will assist in promoting and maintaining your own and others health, safety and security as defined in the Heartbeat Health & Safety Policy to include:

  Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

  Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.

  Equality and Diversity

  You will support the quality, diversity and rights of patients, carers and colleagues to include:

  Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with current legislation.

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

  Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

  Quality

  The post-holder will strive to maintain quality within Heartbeat and will:

  Participate appropriately in clinical governance meetings and reviews

  Alert other team members to issues of quality and risk.

  Assess own performance and take accountability for own actions, either directly or under supervision.

  Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

  Work effectively with individuals in other agencies to meet patients needs.

  Effectively manage own time, workload and resources.

  Communication

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  Communicate effectively with other team members.

  Communicate effectively with patients and carers.

  Recognise peoples needs for alternative methods of communication and respond accordingly.

  Person Specification

  Knowledge and Skills

  Essential

  • Professional manner
  • Excellent written and verbal communication skills
  • Good financial skills to maximise efficiencies and revenues
  • Healthcare regulations, including CQC
  • Computer literate
  • Full clean driving licence
  • Excellent attention to detail
  • Knowledge of MS Office

  Desirable

  • Knowledge of SystmOne
  • Knowledge of CQRS or similar systems
  • General understanding of employment law
  • General understanding of health and safety
  • Understanding of information governance and be able to deal with external third parties
  • Understanding of the diverse population needs of Catterick Garrison

  Qualifications

  Essential

  • Possess relevant business qualifications/experience
  • Experience of managing a multi-professional team
  • Experience in managing IT systems and ensuring data security

  Desirable

  • Experience in managing projects such as vaccination programs or service improvement initiatives
  • Experience of HR management, including performance management, conducting appraisals and dealing with disciplinary issues
  • Budget reporting, management of financial controls

  Personal Attributes

  Essential

  • Professional standards
  • Time management skills to prioritise workloads
  • Ability to delegate
  • Focus on teamwork
  • Strong problem-solving skills and able to manage change effectively
  • Excellent organisation skills
  • Flexible and adaptable
  • Committed to quality and patient satisfaction
  • Committed to equal opportunities
  • Self-motivated & enthusiastic
  • Strong leadership skills
  • Tactful and diplomatic
  • Excellent communicator
  • Full UK driving licence
  • Ability to travel between sites
  • Right to work in the UK

  Person Specification

  Knowledge and Skills

  Essential

  • Professional manner
  • Excellent written and verbal communication skills
  • Good financial skills to maximise efficiencies and revenues
  • Healthcare regulations, including CQC
  • Computer literate
  • Full clean driving licence
  • Excellent attention to detail
  • Knowledge of MS Office

  Desirable

  • Knowledge of SystmOne
  • Knowledge of CQRS or similar systems
  • General understanding of employment law
  • General understanding of health and safety
  • Understanding of information governance and be able to deal with external third parties
  • Understanding of the diverse population needs of Catterick Garrison

  Qualifications

  Essential

  • Possess relevant business qualifications/experience
  • Experience of managing a multi-professional team
  • Experience in managing IT systems and ensuring data security

  Desirable

  • Experience in managing projects such as vaccination programs or service improvement initiatives
  • Experience of HR management, including performance management, conducting appraisals and dealing with disciplinary issues
  • Budget reporting, management of financial controls

  Personal Attributes

  Essential

  • Professional standards
  • Time management skills to prioritise workloads
  • Ability to delegate
  • Focus on teamwork
  • Strong problem-solving skills and able to manage change effectively
  • Excellent organisation skills
  • Flexible and adaptable
  • Committed to quality and patient satisfaction
  • Committed to equal opportunities
  • Self-motivated & enthusiastic
  • Strong leadership skills
  • Tactful and diplomatic
  • Excellent communicator
  • Full UK driving licence
  • Ability to travel between sites
  • Right to work in the UK

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Heartbeat Primary Care CIC

  Address

  Harewood Medical Practice

  42 Richmond Road

  Catterick Garrison

  DL9 3JD

  
  

  Employer's website

  https://www.weareheartbeat.org/ (Opens in a new tab)

  Employer details

  Employer name

  Heartbeat Primary Care CIC

  Address

  Harewood Medical Practice

  42 Richmond Road

  Catterick Garrison

  DL9 3JD

  
  

  Employer's website

  https://www.weareheartbeat.org/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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