• Job Description

  Req#: M0038-25-0920?language=en&page=1009&sort=publicationDateDesc

  Job summary

  Old Road Surgery located in Clacton, are looking to appoint a permanent, experienced practice manager to join our team. This position is offered on a full-time basis, with hours for this position ideally 8am to 5pm, Monday to Friday.

  The role of the practice manager is to oversee the delivery of patient care, operational and strategic management of the practice. This includes responsibility for project management, human resources, finance, service delivery and performance management.

  If you are an experienced practice manager looking for a new challenge, then we would love to hear from you.

  Main duties of the job

  • The overall responsibility for the running of the surgery including staff management.
  • Leading the primary care services, to ensure that the practice meets regulatory and contractual standards whilst remaining financially viable.
  • Providing solid leadership, based on a sound knowledge of business management, finance, planning and human resource management, including recruitment.
  • Driving innovation and modernisation.
  • Meeting the reporting requirements of the partnership and complying with local and national KPIs and contracts.
  • Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners.
  • Attending local meetings, to represent the surgery, and reporting to partners.
  • Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners.
  • Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment.
  • Managing all income, expenditure and accounts, as well as preparing financial reports for the partners.
  • Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.
  • Handling practice publicity and health education materials.
  • Being involved in managing the computer system, including organising any maintenance and developments to the system.
  • Preparing practice business plans and annual reports.

  About us

  Old Road Medical Practice has been providing care and support to the residents of Clacton and Jaywick for over 40 years.

  This is an exciting time to join the practice, as we move towards better access for patients whether its online, face to face or via the phone, promoting accessibility to everyone regardless of the time of day.

  Details

  Date posted

  19 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  28591-1

  Job locations

  145-149 Old Road

  Clacton on Sea

  Essex

  CO15 3AU

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Person Specification

  Experience

  Essential

  • Detailed and up-to-date knowledge of employment legislation, as well as experience in managing a diverse workforce.
  • Strong skills and experience in HR, premises management, IT and complaint handling.
  • Prior experience of leadership and personnel management, ideally within a healthcare setting.
  • Experience in financial management.
  • Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes.
  • Self-motivated, with a forward-thinking, solution-focused approach.
  • The ability to develop, implement and embed policies, procedures and guidelines.
  • Experience of working in an ever-evolving environment, with an ability to cope with regular change.
  • Excellent organisational, management and planning skills, IT skills and communication skills.
  • Ability to implement and manage change effectively.
  • Ability to identify training and development needs in self and other as well as experience of appraising staff.

  Qualifications

  Essential

  • A relevant qualification in business management, or equivalent qualification or experience.

  Person Specification

  Experience

  Essential

  • Detailed and up-to-date knowledge of employment legislation, as well as experience in managing a diverse workforce.
  • Strong skills and experience in HR, premises management, IT and complaint handling.
  • Prior experience of leadership and personnel management, ideally within a healthcare setting.
  • Experience in financial management.
  • Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes.
  • Self-motivated, with a forward-thinking, solution-focused approach.
  • The ability to develop, implement and embed policies, procedures and guidelines.
  • Experience of working in an ever-evolving environment, with an ability to cope with regular change.
  • Excellent organisational, management and planning skills, IT skills and communication skills.
  • Ability to implement and manage change effectively.
  • Ability to identify training and development needs in self and other as well as experience of appraising staff.

  Qualifications

  Essential

  • A relevant qualification in business management, or equivalent qualification or experience.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Careers

  Address

  145-149 Old Road

  Clacton on Sea

  Essex

  CO15 3AU

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  145-149 Old Road

  Clacton on Sea

  Essex

  CO15 3AU

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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