• Job Description

  Req#: A5177-25-0005?language=en&page=530&sort=publicationDateDesc

  Job summary

  We are looking for a highly compentant manager with excellent interpersonal and leadership skills to join our well established practice.

  The successful candidate will be a well-rounded manager, business minded with a strategic vision whilst also supporting and developing the team and promoting well being and oversee the operational functions, balancing the needs of the practice with the constant changes in primary care.

  They will have experience of managing teams, compliance and be confident and capable in the areas of HR.

  Supported by an administrative team and working closely with the Management and GP Partner, they will provide advice to the partners and ensure the practice meets its contractual requirements.

  Although experience of working in general practice is desirable, we welcome applications from experienced Managers who can demonstrate that they have the skills in the areas required.

  Main duties of the job

  To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and ensuring the practice achieves its long-term objectives in a safe and effective working environment.

  Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with contractual requirements and CQC regulations.

  Please see Job Description

  About us

  We are a well-established, patient-focused GP practice located in Dudley Wood

  Our practice is dedicated to delivering high-quality healthcare to a diverse, multicultural population, and we pride ourselves on providing patient-centered care that meets the unique needs of our community.

  As a high QOF-achieving practice, we are committed to using data and technology to drive excellent health outcomes, continually striving for improvement and efficiency. Our practice is paper-lite, ensuring that we make the most of modern technology to streamline operations and enhance patient care.

  We are looking for an enthusiastic and experienced Practice Manager to join our small, close-knit team. You will play a crucial role in leading our team to provide the best possible service to our patients while overseeing the smooth running of the practice.

  As a member of the Dudley and Netherton PCN (Primary Care Network), you will have the opportunity to collaborate with a range of healthcare professionals and contribute to the broader vision of primary care in the area.

  If you are passionate about healthcare administration, leading a small team and making a real impact with the use of technology and data, we would love to hear from you.

  Join us and be part of shaping the future of healthcare in Dudley Wood !

  Details

  Date posted

  02 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience Negotiable

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  A5177-25-0005

  Job locations

  10 Quarry Road

  Dudley Wood

  Dudley

  West Midlands

  DY2 0EF

  
  

  Job description

  Job responsibilities

  The practice manager is responsible for:

  Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

  1. Functional management of all clinical and administrative staff
  2. Managing the recruitment process for the practice
  3. Establishing, reviewing and regularly updating job descriptions and person specifications
  4. Managing contracts for services i.e. cleaning, gardening, window cleaning etc.
  5. Leading change and continuous improvement initiatives
  6. Coordinating the reviewing and updating of all practice policies and procedures
  7. Coordinating and lead the compilation of practice reports and the practice development plan (PDP)
  8. Developing, implementing and embedding an efficient business resilience plan (BRP)
  9. Managing the financial elements of the practice, including budgets, petty cash, etc. in conjunction with the partners
  10. Ensuring the team reach QOF targets
  11. Coordinating the practice diary, ensuring meetings are scheduled appropriately
  12. Liaising at external meetings as required
  13. Marketing the practice appropriately
  14. The producing of practice newsletters on a quarterly basis
  15. Managing the Patient Participation Group
  16. Managing all complaints effectively evidencing shared and lessons learned with the team
  17. Managing all significant events effectively evidencing shared and lessons learned with the team
  18. Ensuring compliance with legislation and deal with disciplinary issues accordingly
  19. The management of the premises, including health and safety aspects such as risk assessments and mandatory training
  20. Managing the practice IT system, delegating staff to act as administrators.
  21. Ensuring compliance with IT security and Information Governance
  22. Coordinating of all projects within the practice
  23. Maintaining CQC governance and compliance at a good rating with regular feedback to the practice partners and progress, help and support
  24. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
  25. Maintaining the practice website and NHS Choices website

  Job description

  Job responsibilities

  The practice manager is responsible for:

  Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

  1. Functional management of all clinical and administrative staff
  2. Managing the recruitment process for the practice
  3. Establishing, reviewing and regularly updating job descriptions and person specifications
  4. Managing contracts for services i.e. cleaning, gardening, window cleaning etc.
  5. Leading change and continuous improvement initiatives
  6. Coordinating the reviewing and updating of all practice policies and procedures
  7. Coordinating and lead the compilation of practice reports and the practice development plan (PDP)
  8. Developing, implementing and embedding an efficient business resilience plan (BRP)
  9. Managing the financial elements of the practice, including budgets, petty cash, etc. in conjunction with the partners
  10. Ensuring the team reach QOF targets
  11. Coordinating the practice diary, ensuring meetings are scheduled appropriately
  12. Liaising at external meetings as required
  13. Marketing the practice appropriately
  14. The producing of practice newsletters on a quarterly basis
  15. Managing the Patient Participation Group
  16. Managing all complaints effectively evidencing shared and lessons learned with the team
  17. Managing all significant events effectively evidencing shared and lessons learned with the team
  18. Ensuring compliance with legislation and deal with disciplinary issues accordingly
  19. The management of the premises, including health and safety aspects such as risk assessments and mandatory training
  20. Managing the practice IT system, delegating staff to act as administrators.
  21. Ensuring compliance with IT security and Information Governance
  22. Coordinating of all projects within the practice
  23. Maintaining CQC governance and compliance at a good rating with regular feedback to the practice partners and progress, help and support
  24. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
  25. Maintaining the practice website and NHS Choices website

  Person Specification

  Qualifications

  Essential

  • Good standard of education with excellent literacy and numeracy skills

  Desirable

  • Educated to degree level in healthcare or business
  • AMSPAR Qualification
  • Leadership and / or Management Qualification

  Experience

  Essential

  • Experience of working with the general public
  • Experience of managing accounting procedures including budget and cash flow forecasting
  • Experience of working in a health care setting
  • Experience of managing large multidisciplinary teams
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of successfully developing and implementing projects
  • Experience of workforce planning, forecasting and development
  • Knowledge of current CQC regulations, legislation and Key Lines of Enquiries (Quality Statements, Governance & Compliance)

  Desirable

  • NHS / Primary Care General Practice experience
  • Relevant health and safety experience
  • Experience of chairing meetings, producing agendas and minutes

  Person Specification

  Qualifications

  Essential

  • Good standard of education with excellent literacy and numeracy skills

  Desirable

  • Educated to degree level in healthcare or business
  • AMSPAR Qualification
  • Leadership and / or Management Qualification

  Experience

  Essential

  • Experience of working with the general public
  • Experience of managing accounting procedures including budget and cash flow forecasting
  • Experience of working in a health care setting
  • Experience of managing large multidisciplinary teams
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of successfully developing and implementing projects
  • Experience of workforce planning, forecasting and development
  • Knowledge of current CQC regulations, legislation and Key Lines of Enquiries (Quality Statements, Governance & Compliance)

  Desirable

  • NHS / Primary Care General Practice experience
  • Relevant health and safety experience
  • Experience of chairing meetings, producing agendas and minutes

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Dudley Wood Surgery

  Address

  10 Quarry Road

  Dudley Wood

  Dudley

  West Midlands

  DY2 0EF

  
  

  Employer's website

  https://dudleywoodsurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Dudley Wood Surgery

  Address

  10 Quarry Road

  Dudley Wood

  Dudley

  West Midlands

  DY2 0EF

  
  

  Employer's website

  https://dudleywoodsurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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