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Job Description
- Req#: A0888-25-0000?language=en&page=731&sort=publicationDateDesc
- Interpersonal Excellence: Exceptional communication skills with the ability to build and maintain strong relationships with patients, staff, and external partners.
- Organizational Expertise: Proven ability to manage complex administrative tasks with precision and efficiency.
- Dedication to Patient Care: A genuine commitment to delivering outstanding patient care and improving service delivery.
- Leadership & Teamwork: Demonstrated experience in healthcare practice management and a proactive, collaborative approach to leadership.
- Candidates must have Medical Practice Management experience and be able to demonstrate excellent communication skills, bookkeeping, governance and organisation skills, strategic vision and leadership skills to deliver very high quality of care for our patients. Previous experience as GP Practice Manager with knowledge of SystmOne, QOF, Enhanced Services and CQC requirements are essential.
- University graduate
- Professional management qualification
- Membership of professional body
- Practical experience of general business management
- Practical experience of managing and motivating people
- Experience of strategic planning and development planning
- Practical experience of budget-setting, financial management and accounting Practices
- Practical experience of book keeping and recording
- Experience of managing change
- Practical experience of managing health and safety at work
- Excellent communication skills (Written and Oral)
- IT skills
- Time Management and the ability to work to deadlines
- Negotiation and conflict management
- Analytical skills
- Problem solving skills
- Interpersonal skills
- A detailed understanding of HR management principles and techniques
- A detailed understanding of General Business Management
- A working knowledge of employment legislation
- An thorough understanding of the GMS/PMS contract
- An understanding of Health and Safety legislation
- A working knowledge of clinical system/ SystmOne
- Interpersonal Excellence: Exceptional communication skills with the ability to build and maintain strong relationships with patients, staff, and external partners.
- Organizational Expertise: Proven ability to manage complex administrative tasks with precision and efficiency.
- Dedication to Patient Care: A genuine commitment to delivering outstanding patient care and improving service delivery.
- Leadership & Teamwork: Demonstrated experience in healthcare practice management and a proactive, collaborative approach to leadership.
- Candidates must have Medical Practice Management experience and be able to demonstrate excellent communication skills, bookkeeping, governance and organisation skills, strategic vision and leadership skills to deliver very high quality of care for our patients. Previous experience as GP Practice Manager with knowledge of SystmOne, QOF, Enhanced Services and CQC requirements are essential.
- University graduate
- Professional management qualification
- Membership of professional body
- Practical experience of general business management
- Practical experience of managing and motivating people
- Experience of strategic planning and development planning
- Practical experience of budget-setting, financial management and accounting Practices
- Practical experience of book keeping and recording
- Experience of managing change
- Practical experience of managing health and safety at work
- Excellent communication skills (Written and Oral)
- IT skills
- Time Management and the ability to work to deadlines
- Negotiation and conflict management
- Analytical skills
- Problem solving skills
- Interpersonal skills
- A detailed understanding of HR management principles and techniques
- A detailed understanding of General Business Management
- A working knowledge of employment legislation
- An thorough understanding of the GMS/PMS contract
- An understanding of Health and Safety legislation
- A working knowledge of clinical system/ SystmOne
Job summary
Holland Park Surgery is seeking an enthusiastic, reliable and experienced Practice Manager to join our friendly, well-established, and high achieving training GP practice. We pride ourselves on high quality patient care and excellent communication with our patients and team. This is a full time position.
This is an exciting opportunity for a highly engaged leader to be responsible for the overall running of the Practice, work closely with the GP Partners, the staff and the patients and to play a key role in the development of our Practice.
Main duties of the job
As the Practice Manager, you will have a central role in the efficient operation and strategic development of the Practice.
You will be responsible for leading, supervising and motivating the clinical and clerical team, ensuring excellent patient care and experience. This will include managing staff training and development, HR management and recruitment.
You will be responsible for the financial management, budgeting, performance tracking and ensuring compliance with the contracts and regulations. Delivering the GP contract is central to this role. This will include developing and implementing systems improvement when needed.
You will be responsible for the estate management of the practice building, organising repairs, maintenance and liaising with the landlord as per the lease.
This role requires the ability to work independently and efficiently while fostering a collaborative team environment.
About us
Serving an expanding list size of 13,000 patients across all age groups and health needs.
A high-achieving practice recognized for excellent patient feedback, consistently meeting targets (QOF/ES), and maintaining a good CQC rating.
Purpose-built premises with excellent transport links. The location is centrally situated off High Street Kensington, close to all its amenities.
Team Culture, A collaborative team including 2 well-established supportive and involved GP Partners.
The team comprises of 14 salaried GPs, clinical pharmacists, a nurse practitioner, a dedicated nursing team, administrative and reception team.
A well-established minor surgery hub, support for 2 nursing homes, active PCN and ICB participation, and a SystmOne clinical system.
A long-established training practice with 3 current GP trainees and Imperial medical students.
Active Patient Participation Group
Date posted
09 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A0888-25-0000
Job locations
Kensington Central Library
12 Phillimore Walk
London
W8 7RX
Job descriptionJob description
Job responsibilities
Development and preparation of Practice financial management reports and business plans for the partners.
Day-to-day financial management of the Practice
Leadership and management of the Practice team and function as a whole
Provide strategic management for the Practice to ensure an effective long term plan
Continual review of Practice systems to ensure optimal delivery of patient services
Deliver GP contracts, any other enhances services and specific contracts.
Overall responsibility for the HR function for all staff, including recruitment, training, appraisals, contracts of employment, payroll and pension scheme arrangements
Develop and maintain effective communication between teams within the Practice to ensure a high standard of information flow within the Practice
Ensure that all training, development and induction of all staff members are undertaken in line with Practice policies and procedures, ensuring ongoing reviews are undertaken
Development, implementation and review of Practice policies and procedures
Attendance and chair of Practice meetings, ensuring sharing of Practice development information
Represent the Practice at external meetings with the PCN, Borough Team, ICB, Local Authority, solicitors, accountants and any other relevant organisations
Overall responsibility for ensuring that buildings, services and facilities are effectively maintained
Overall responsibility for Practice equipment maintenance, testing, repairs and security in line with legislative and insurance requirements
To oversee the arrangements for locum cover within the Practice, including carrying out clearance procedures and organising information packs; making sure these have been undertaken prior to placement
Work safely at all times in accordance with legislative requirements and Practice policies and procedures
Respond to complaints
Any reasonable duties which may be requested from time-to-time
Job responsibilities
Development and preparation of Practice financial management reports and business plans for the partners.
Day-to-day financial management of the Practice
Leadership and management of the Practice team and function as a whole
Provide strategic management for the Practice to ensure an effective long term plan
Continual review of Practice systems to ensure optimal delivery of patient services
Deliver GP contracts, any other enhances services and specific contracts.
Overall responsibility for the HR function for all staff, including recruitment, training, appraisals, contracts of employment, payroll and pension scheme arrangements
Develop and maintain effective communication between teams within the Practice to ensure a high standard of information flow within the Practice
Ensure that all training, development and induction of all staff members are undertaken in line with Practice policies and procedures, ensuring ongoing reviews are undertaken
Development, implementation and review of Practice policies and procedures
Attendance and chair of Practice meetings, ensuring sharing of Practice development information
Represent the Practice at external meetings with the PCN, Borough Team, ICB, Local Authority, solicitors, accountants and any other relevant organisations
Overall responsibility for ensuring that buildings, services and facilities are effectively maintained
Overall responsibility for Practice equipment maintenance, testing, repairs and security in line with legislative and insurance requirements
To oversee the arrangements for locum cover within the Practice, including carrying out clearance procedures and organising information packs; making sure these have been undertaken prior to placement
Work safely at all times in accordance with legislative requirements and Practice policies and procedures
Respond to complaints
Any reasonable duties which may be requested from time-to-time
Person SpecificationPerson Specification
Main skills
Essential
Qualifications
Essential
Experience
Essential
skills, knowledge
Essential
Main skills
Essential
Qualifications
Essential
Experience
Essential
skills, knowledge
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Holland Park Surgery
Address
Kensington Central Library
12 Phillimore Walk
London
W8 7RX
Employer's website
Employer details
Employer name
Holland Park Surgery
Address
Kensington Central Library
12 Phillimore Walk
London
W8 7RX
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.