• Job Description

  Req#: E0146-25-0008?language=en&page=703&sort=publicationDateDesc

  Job summary

  The Practice Manager is a senior manager working with the GP Partners to deliver contractual requirements and quality patient services across the Robin Lane Health and Wellbeing Centre estate, managing the eye clinic service and working with other third-party service providers including a wellbeing charity and an endoscopy provider. The Practice Manager will have the ability to build confidence in others, connect each department and inspire and motivate people into action. The Practice Manager will be responsible for ensuring the practice achieves its core contractual and legal requirements, optimising practice systems and processes to deliver a safe and effective service, as well as optimising efficiency and financial performance resulting in a profitable, efficient, safe, and effective working environment. Through innovative ways of working, the Practice Manager will drive quality improvement projects and achievement of NHS targets, supporting the GP Partners in service delivery, policy adherence, promoting equality, diversity and inclusion, safe health environment, continuous development, confidentiality, collaborative working, learning and development and ensure the practice complies with CQC regulations and standards.

  Main duties of the job

  Please see attached job description. Please note that this is not an exhaustive list, and it is expected that this role will develop as the business develops.

  The post-holder is expected to comply with the employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

  About us

  Robin Lane Health & Wellbeing Centre is a GP surgery with a Wellbeing Centre and AQP Eye Clinic based in Pudsey, Leeds. We are a three GP partner training practice serving a population of 13,800 patients, and we use SystmOne. We offer training for medical students, nursing students and GP registrars. We are a forward thinking, multi-disciplinary team and we work supportively with our patient facing Care Navigation team. We have a modern purpose-built practice building and we are rated Outstanding by the CQC.

  Robin Lane Health & Wellbeing Centre are an active member of the West Leeds Primary Care Network.

  Details

  Date posted

  27 May 2025

  Pay scheme

  Other

  Salary

  £55,000 to £65,000 a year pro rata depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  E0146-25-0008

  Job locations

  Robin Lane Health & Wellbeing Centre

  Robin Lane

  Pudsey

  West Yorkshire

  LS28 7DE

  
  

  Job description

  Job responsibilities

  MAIN DUTIES AND RESPONSIBILITIES

  Provide leadership, direction, coaching, support and influence to the practice team.

  Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities to deliver a quality patient service.

  Effective management of complaints, feedback and incidents fostering a culture of learning within the practice.

  Drive quality management and continuous improvement in the practice.

  Responsible for people management for admin/non-clinical teams, whilst also supporting clinical department leads with recruitment, retention, staff engagement, absence management, disciplinary and grievance processes.

  Manage and coordinate all aspects of the business finances; ensure that effective financial controls are in place and processes are adhered to, accurately monitor cash flow, forecast, manage Debtors and Creditors, review all income and expenditure statements, identifying any inaccuracies and rectify, maximise income and ensure value for money on expenditure in conjunction with the GP Partners, effective management of the staff budget in conjunction with the GP partners, manage the staff budget, and oversee the pension scheme, retaining accurate records, manage the partners drawings, Review and authorise staff monthly pay, management of the practice bank accounts in conjunction with the GP Partners.

  Understand and brief the GP Partners on the financial implications of contract and legislation changes affecting the organisation.

  Brief the GP Partners on all financial matters, acting as the primary point of contact for finance-related matters with NHSE, the ICB, PCN and the practice accountant.

  Effective working with department leads to maximise QOF, Enhanced Services, PCN services achievements.

  Maintain an effective working relationship with the ICB/PCN, ensuring the organisation receives a proportionate and equitable allocation of resources.

  Maintain oversight of NHS and CQC developments, contractual and legislative changes, advising GP Partners on their impact on the practice.

  In conjunction with the GP Partners oversee management of CQC compliance and records for inspections.

  Manage and chair practice meetings with the GP Partners and co-ordinate, track and monitor the action plans.

  In conjunction with the department leads, manage the procurement of practice equipment, medical and non-medical supplies and services within budget.

  Contribute to practice strategy; formulate objectives and develop ideas for future practice development.

  In conjunction with the Operations Manager manage new and developing service change within the practice and PCN.

  Represent the practice in discussions and negotiations with commissioners and the development of new services in the local area.

  Keep abreast of changes in employment legislation and ensure practice adherence.

  Oversee management of building and facilities and equipment including H&S regulations.

  Management of patient communication including the practice website-TV screens-social media-telephones ensuring adherence to data protection/information governance principles.

  In conjunction with the GP Partners, ensure the practice has continuous appropriate buildings, contents, liability and locum insurance.

  Ensure the business has an up-to-date Business Continuity Plan in place and key staff are trained on how to implement as required.

  Line management of an Operations Manager, PA, IT Systems & Data Quality Manager, Business Services Co-ordinators and an Eye Clinic Department.

  Be familiar with and adhere to the practice safeguarding policies, procedures, and guidelines for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Policy, Protocols, and guidelines.

  All employees should undertake mandatory safeguarding children, adults and MCA training (as appropriate to role) including updates and other professional development activities to ensure training compliancy.

  This is not an exhaustive list, and it is expected that this role will develop as the business develops.

  Job description

  Job responsibilities

  MAIN DUTIES AND RESPONSIBILITIES

  Provide leadership, direction, coaching, support and influence to the practice team.

  Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities to deliver a quality patient service.

  Effective management of complaints, feedback and incidents fostering a culture of learning within the practice.

  Drive quality management and continuous improvement in the practice.

  Responsible for people management for admin/non-clinical teams, whilst also supporting clinical department leads with recruitment, retention, staff engagement, absence management, disciplinary and grievance processes.

  Manage and coordinate all aspects of the business finances; ensure that effective financial controls are in place and processes are adhered to, accurately monitor cash flow, forecast, manage Debtors and Creditors, review all income and expenditure statements, identifying any inaccuracies and rectify, maximise income and ensure value for money on expenditure in conjunction with the GP Partners, effective management of the staff budget in conjunction with the GP partners, manage the staff budget, and oversee the pension scheme, retaining accurate records, manage the partners drawings, Review and authorise staff monthly pay, management of the practice bank accounts in conjunction with the GP Partners.

  Understand and brief the GP Partners on the financial implications of contract and legislation changes affecting the organisation.

  Brief the GP Partners on all financial matters, acting as the primary point of contact for finance-related matters with NHSE, the ICB, PCN and the practice accountant.

  Effective working with department leads to maximise QOF, Enhanced Services, PCN services achievements.

  Maintain an effective working relationship with the ICB/PCN, ensuring the organisation receives a proportionate and equitable allocation of resources.

  Maintain oversight of NHS and CQC developments, contractual and legislative changes, advising GP Partners on their impact on the practice.

  In conjunction with the GP Partners oversee management of CQC compliance and records for inspections.

  Manage and chair practice meetings with the GP Partners and co-ordinate, track and monitor the action plans.

  In conjunction with the department leads, manage the procurement of practice equipment, medical and non-medical supplies and services within budget.

  Contribute to practice strategy; formulate objectives and develop ideas for future practice development.

  In conjunction with the Operations Manager manage new and developing service change within the practice and PCN.

  Represent the practice in discussions and negotiations with commissioners and the development of new services in the local area.

  Keep abreast of changes in employment legislation and ensure practice adherence.

  Oversee management of building and facilities and equipment including H&S regulations.

  Management of patient communication including the practice website-TV screens-social media-telephones ensuring adherence to data protection/information governance principles.

  In conjunction with the GP Partners, ensure the practice has continuous appropriate buildings, contents, liability and locum insurance.

  Ensure the business has an up-to-date Business Continuity Plan in place and key staff are trained on how to implement as required.

  Line management of an Operations Manager, PA, IT Systems & Data Quality Manager, Business Services Co-ordinators and an Eye Clinic Department.

  Be familiar with and adhere to the practice safeguarding policies, procedures, and guidelines for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Policy, Protocols, and guidelines.

  All employees should undertake mandatory safeguarding children, adults and MCA training (as appropriate to role) including updates and other professional development activities to ensure training compliancy.

  This is not an exhaustive list, and it is expected that this role will develop as the business develops.

  Person Specification

  Experience

  Essential

  • Experience of leading, managing and inspiring a team including staff development, appraisal, disciplinary and grievance procedures.
  • Extensive experience of business management.
  • Experience of budget and cash flow management.
  • Experience of successfully developing and implementing quality improvement.
  • Experience of establishing and delivering systems and processes within a highly regulated environment.
  • Experience of managing through complex and unpredictable change.

  Desirable

  • Experience of hands on day-to-day management in Primary Care.
  • Relevant health and safety experience

  Qualifications

  Essential

  • Good standard of education with excellent literacy and numeracy skills.

  Desirable

  • Educated to A level or degree level equivalent

  Skills

  Essential

  • Excellent interpersonal/communication skills.
  • Inspiring leadership skills, able to articulate and communicate a clear vision and ensure effective implementation.
  • Ability to lead and motivate teams, enhance morale and maintain a positive working environment.
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
  • Ability to resolve conflict in an effective manner.
  • Effective time management (planning and organising).
  • Ability to network and build relationships.
  • Proven problem solving and analytical skills.
  • Ability to develop, implement and embed policy and procedure

  Desirable

  • Strong IT skills - SystmOne user skills

  Personal Qualities

  Essential

  • Polite, confident and conscientious.
  • Flexible and cooperative.
  • Excellent interpersonal skills.
  • Positive work ethic, motivated and proactive.
  • Ability to use initiative and judgement.
  • Forward thinker with a solutions focused approach.
  • High levels of integrity and loyalty.
  • Sensitive and empathetic.
  • Ability to work under pressure.
  • Self-driven, confident, assertive and resilient.
  • Ability to drive and deliver change effectively.

  Person Specification

  Experience

  Essential

  • Experience of leading, managing and inspiring a team including staff development, appraisal, disciplinary and grievance procedures.
  • Extensive experience of business management.
  • Experience of budget and cash flow management.
  • Experience of successfully developing and implementing quality improvement.
  • Experience of establishing and delivering systems and processes within a highly regulated environment.
  • Experience of managing through complex and unpredictable change.

  Desirable

  • Experience of hands on day-to-day management in Primary Care.
  • Relevant health and safety experience

  Qualifications

  Essential

  • Good standard of education with excellent literacy and numeracy skills.

  Desirable

  • Educated to A level or degree level equivalent

  Skills

  Essential

  • Excellent interpersonal/communication skills.
  • Inspiring leadership skills, able to articulate and communicate a clear vision and ensure effective implementation.
  • Ability to lead and motivate teams, enhance morale and maintain a positive working environment.
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
  • Ability to resolve conflict in an effective manner.
  • Effective time management (planning and organising).
  • Ability to network and build relationships.
  • Proven problem solving and analytical skills.
  • Ability to develop, implement and embed policy and procedure

  Desirable

  • Strong IT skills - SystmOne user skills

  Personal Qualities

  Essential

  • Polite, confident and conscientious.
  • Flexible and cooperative.
  • Excellent interpersonal skills.
  • Positive work ethic, motivated and proactive.
  • Ability to use initiative and judgement.
  • Forward thinker with a solutions focused approach.
  • High levels of integrity and loyalty.
  • Sensitive and empathetic.
  • Ability to work under pressure.
  • Self-driven, confident, assertive and resilient.
  • Ability to drive and deliver change effectively.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Clinicare Health Support Services Ltd

  Address

  Robin Lane Health & Wellbeing Centre

  Robin Lane

  Pudsey

  West Yorkshire

  LS28 7DE

  
  

  Employer's website

  http://www.robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)

  Employer details

  Employer name

  Clinicare Health Support Services Ltd

  Address

  Robin Lane Health & Wellbeing Centre

  Robin Lane

  Pudsey

  West Yorkshire

  LS28 7DE

  
  

  Employer's website

  http://www.robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice