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Job Description
- Req#: A0377-25-0000?language=en&page=51&sort=publicationDateDesc
- Experience of and success at communicating with and managing people.
- Experience as a people manager, with some knowledge of employment law and health & safety regulations.
- Experience of working in teams and able to promote a team spirit.
- Evidence of a commitment to continuing professional development. Experience of working with members of the public.
- Management experience in the NHS or in practice management. Experience of EMIS.
- Experience of PCNs and how they work
- Evidence of a sound education to a minimum of GCSE level
- Evidence of a commitment to continuing professional development
- Degree level certification
- Relevant management qualification
- Experience of and success at communicating with and managing people.
- Experience as a people manager, with some knowledge of employment law and health & safety regulations.
- Experience of working in teams and able to promote a team spirit.
- Evidence of a commitment to continuing professional development. Experience of working with members of the public.
- Management experience in the NHS or in practice management. Experience of EMIS.
- Experience of PCNs and how they work
- Evidence of a sound education to a minimum of GCSE level
- Evidence of a commitment to continuing professional development
- Degree level certification
- Relevant management qualification
Job summary
We are looking for a self motivated and committed manager to lead our practice as it grows to meet the needs of our patients and the NHS.
Main duties of the job
The successful applicant will show excellent leadership and people management skills, with the ability to delegate and empower staff.
They will be responsible for project and change management within the practice, PCN and ICB resulting in a safe and effective service for our patients
About us
Our practice is in Tamworth, a small, but growing, town in Staffordshire. We have a list size of approximately 14000 patients.
The surgery has five partners, two salaried GPs and a team of advanced practitioners and general practice nurses. We have a structured management team and experienced admin and reception team. We are a training practice and welcome registrars and medical students.
Details
Date posted
27 May 2025
Pay scheme
Other
Salary
Depending on experience £45,000-£50,000 pro rata, according to experience
Contract
Permanent
Working pattern
Flexible working
Reference number
A0377-25-0000
Job locations
Salters Lane
Tamworth
Staffs
B79 8BH
Job descriptionJob description
Job responsibilities
Job responsibilities:
The list below is not exhaustive and may include other areas of work. In addition, where possible, some areas of this work can be delegated to other members of staff, but the overall responsibility lies with the Practice Manager.
Operational Management
Implementing new initiatives to continuously improve the efficiency and effectiveness of the practice ensuring appropriate manpower is available.
Ensuring immediate issues that arise during the working day, e.g. patient, staff, doctor, premises issues are dealt with in an appropriate and timely manner.
Direct line management of the IT Manager, Business Manager, HR Manager, Reception Manager, Quality Manager and support for the Nurse Manager (for non-clinical issues) and overall responsibility for the non-clinical staff.
Ensuring effective communication between all team members including GPs, Nurses, and non-clinical staff.
Responsible for maintaining effective relationships with external organisations, i.e. The Integrated Care Board (ICB), Mercian Primary Care Network (PCN), Accountant, Solicitor etc.
Monitoring Quality Improvement Activity.
Responsible for ensuring a Recovery Plan is in place and up to date.
Responsible for managing and dealing with complaints, in conjunction with the Partners when appropriate.
Finance and Profitability
Overall responsibility for financial matters.
Overall responsibility for financial product management
Overall responsibility for the overview of the various Enhanced Services.
Administration of the CQRS claims submission software and overview and approval of the submission of claims to NHS England.
Overall responsibility for reconciling payment statement.
Overall responsibility for resolving financial queries.
Overall responsibility for the invoice management and banking functions, including reimbursements, where appropriate.
Overall responsibility for management of Partner drawings in conjunction with the accountant, buy ins and pay outs.
Overall responsibility for the annual renewal of Surgery (including Employers Liability), Staff Absence and Tax Investigation Insurance.
Alerting the partners to any financial issues and providing financial reports on request.
Overseeing the Practices income and expenditure, working to ensure that maximum profitability is achieved.
Partnership Business
Providing comprehensive, innovative and professional management support to the Partners, helping to develop strategies to meet both Practice and NHS England objectives.
Setting dates and agendas for Partnership meetings, recording the minutes and actions agreed.
Maintaining the Partnership Agreement, managing and issuing revisions as required.
Responding to Partnership changes, taking appropriate actions regarding GMS Contract variation management and PSCE submissions.
Care Quality Commission
Advise the partners on action needed to maintain compliance with the CQC and ensure that practice systems meet the Essential Standards
Manage the process by which the practice maintains registration with the CQC
Monitor and develop the operation of the practice as needed to ensure that all Essential Standards continue to be met by the provider.
Support the partners through any inspections from the CQC
Implement and follow up any action or improvements recommended by the CQC to maintain registration.
Personnel Management
Supporting the HR Manager in overseeing the HR function for the Practice.
Overall responsibility for the accurate monthly compilation of the payroll.
Ensuring that the Practice completes all actions in relation to NHS Pension schemes.
Lead contact for the Patient Participation Group (PPG)
Premises
Responsible for:
Utilities Contract management, payments and claims
Upkeep and maintenance of building
Maximising claiming where appropriate from the Integrated Care Board (ICB)
Information Governance
Responsible for matters relating to Information Governance and Data Sharing
Responsible for the Data Protection registration and annual completion of the Data Security Toolkit.
Policies and Procedures
Responsible for ensuring the review of all Policies and Procedures and communicating any changes to Practice staff.
Implementation of any new Policies and Procedures and ensuring information is available, as appropriate.
Meetings
Attending weekly Practice Meetings.
Attending Practice Manager meetings
Attending Primary Care Network meetings
Attending Patient Participation Group meetings
Meeting with individual GPs, as required.
Acting on any attributed actions arising out of the various meetings.
Future Planning
Provide strategic management to the Practice to ensure an effective long-term plan.
Preparation of the Practice Business Plan and Practice aims and objectives as required by the partners.
Keeping abreast of developments within the NHS that may have implications for the Practice or individual partners and offering options for consideration by the partners.
Confidentiality:
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
The postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate and manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Undertaking periodic infection control training (minimum annually)
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Job responsibilities
Job responsibilities:
The list below is not exhaustive and may include other areas of work. In addition, where possible, some areas of this work can be delegated to other members of staff, but the overall responsibility lies with the Practice Manager.
Operational Management
Implementing new initiatives to continuously improve the efficiency and effectiveness of the practice ensuring appropriate manpower is available.
Ensuring immediate issues that arise during the working day, e.g. patient, staff, doctor, premises issues are dealt with in an appropriate and timely manner.
Direct line management of the IT Manager, Business Manager, HR Manager, Reception Manager, Quality Manager and support for the Nurse Manager (for non-clinical issues) and overall responsibility for the non-clinical staff.
Ensuring effective communication between all team members including GPs, Nurses, and non-clinical staff.
Responsible for maintaining effective relationships with external organisations, i.e. The Integrated Care Board (ICB), Mercian Primary Care Network (PCN), Accountant, Solicitor etc.
Monitoring Quality Improvement Activity.
Responsible for ensuring a Recovery Plan is in place and up to date.
Responsible for managing and dealing with complaints, in conjunction with the Partners when appropriate.
Finance and Profitability
Overall responsibility for financial matters.
Overall responsibility for financial product management
Overall responsibility for the overview of the various Enhanced Services.
Administration of the CQRS claims submission software and overview and approval of the submission of claims to NHS England.
Overall responsibility for reconciling payment statement.
Overall responsibility for resolving financial queries.
Overall responsibility for the invoice management and banking functions, including reimbursements, where appropriate.
Overall responsibility for management of Partner drawings in conjunction with the accountant, buy ins and pay outs.
Overall responsibility for the annual renewal of Surgery (including Employers Liability), Staff Absence and Tax Investigation Insurance.
Alerting the partners to any financial issues and providing financial reports on request.
Overseeing the Practices income and expenditure, working to ensure that maximum profitability is achieved.
Partnership Business
Providing comprehensive, innovative and professional management support to the Partners, helping to develop strategies to meet both Practice and NHS England objectives.
Setting dates and agendas for Partnership meetings, recording the minutes and actions agreed.
Maintaining the Partnership Agreement, managing and issuing revisions as required.
Responding to Partnership changes, taking appropriate actions regarding GMS Contract variation management and PSCE submissions.
Care Quality Commission
Advise the partners on action needed to maintain compliance with the CQC and ensure that practice systems meet the Essential Standards
Manage the process by which the practice maintains registration with the CQC
Monitor and develop the operation of the practice as needed to ensure that all Essential Standards continue to be met by the provider.
Support the partners through any inspections from the CQC
Implement and follow up any action or improvements recommended by the CQC to maintain registration.
Personnel Management
Supporting the HR Manager in overseeing the HR function for the Practice.
Overall responsibility for the accurate monthly compilation of the payroll.
Ensuring that the Practice completes all actions in relation to NHS Pension schemes.
Lead contact for the Patient Participation Group (PPG)
Premises
Responsible for:
Utilities Contract management, payments and claims
Upkeep and maintenance of building
Maximising claiming where appropriate from the Integrated Care Board (ICB)
Information Governance
Responsible for matters relating to Information Governance and Data Sharing
Responsible for the Data Protection registration and annual completion of the Data Security Toolkit.
Policies and Procedures
Responsible for ensuring the review of all Policies and Procedures and communicating any changes to Practice staff.
Implementation of any new Policies and Procedures and ensuring information is available, as appropriate.
Meetings
Attending weekly Practice Meetings.
Attending Practice Manager meetings
Attending Primary Care Network meetings
Attending Patient Participation Group meetings
Meeting with individual GPs, as required.
Acting on any attributed actions arising out of the various meetings.
Future Planning
Provide strategic management to the Practice to ensure an effective long-term plan.
Preparation of the Practice Business Plan and Practice aims and objectives as required by the partners.
Keeping abreast of developments within the NHS that may have implications for the Practice or individual partners and offering options for consideration by the partners.
Confidentiality:
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
The postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate and manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Undertaking periodic infection control training (minimum annually)
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Aldergate Medical Practice
Address
Salters Lane
Tamworth
Staffs
B79 8BH
Employer's website
https://www.aldergatemedicalpractice.co.uk (Opens in a new tab)
Employer details
Employer name
Aldergate Medical Practice
Address
Salters Lane
Tamworth
Staffs
B79 8BH
Employer's website
https://www.aldergatemedicalpractice.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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