• Job Description

  Req#: E0281-25-0074?language=en&page=147&sort=publicationDateDesc

  Job summary

  Modality Partnership Walsall Division has a full-time vacancy for a Practice Manager based at Pleck Health Centre. The postholder will be a high performing Practice Manager working across the Modality Walsall Division providing strategic and operational management as part of the Senior Leadership Team. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

  This job is suitable for individuals who are career driven and have a passion for working in an agile manner, implementing solutions, delivering key organisational priorities and who are committed to make real changes to the health care services provided within Primary Care to improve patient care.

  As an employee with us you can benefit from

  Enrolment to the NHS pension scheme

  Annual leave minimum 27 days, plus 8 days bank holiday pro rata

  Employee discounts and benefits scheme

  Employee assistance programme (EAP)

  Education and career pathways

  Enhanced Family friendly policies

  Flexible working

  Wellbeing support and initiative

  If you are interested in learning more, please read on.

  Main duties of the job

  The role is an all-rounded, hands-on management and operational role; the postholder will need to confidently be responsible for the day-to-day management of the practice, all staff and team leaders, provide first point of contact for all premises issues and escalate as per procedure to utilise key skills such as effective communication, stakeholder management, operations management, and the ability to manage and prioritise the implementation of projects across the Division and the wider organisation. Working with partners on the delivery of national and local performance and quality standards within the practice, in particular those required by CQC, ICB and NHSE and support the partners and practice team at all times. To be responsible for Health and Safety within the practice and collaboratively with other Managers and practice teams

  About us

  We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders (Divisional mangers, GP Partners, Divisional Board) to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most management roles focus on a specific area of responsibility, this is a role that will also equip you with a portfolio of staff management, change management and leadership skills associated with the requirements of working within Primary Care, to make sustainable changes.

  All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

  Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

  Details

  Date posted

  22 May 2025

  Pay scheme

  Other

  Salary

  £27,500 to £33,000 a year per annum WTE

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  E0281-25-0074

  Job locations

  Pleck Health Centre

  16 Oxford Street

  Walsall

  WS2 9HY

  
  

  Job description

  Job responsibilities

  Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

  You will love this job if you have a passion for thinking outside the box, are analytical and innovative and are driven to find and implement solutions to improve the day to day working environment. You will learn more because you will improve the way we work from the ground up whist working closely with leadership teams to influence service improvement.

  If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

  Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

  Pre-employment

  Vaccinations

  As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

  Right to work checks

  All applicants invited for interview will need to prove their right to work in the UK at the interview stage

  References

  References must be secured prior to beginning employment, one must be your current or most recent employer.

  Employment history

  You must notify us of any employment gaps of 6 weeks or more

  Job description

  Job responsibilities

  Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

  You will love this job if you have a passion for thinking outside the box, are analytical and innovative and are driven to find and implement solutions to improve the day to day working environment. You will learn more because you will improve the way we work from the ground up whist working closely with leadership teams to influence service improvement.

  If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

  Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

  Pre-employment

  Vaccinations

  As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

  Right to work checks

  All applicants invited for interview will need to prove their right to work in the UK at the interview stage

  References

  References must be secured prior to beginning employment, one must be your current or most recent employer.

  Employment history

  You must notify us of any employment gaps of 6 weeks or more

  Person Specification

  Personal Qualities

  Essential

  • Willingness to actively participate and provide training
  • Ability to work well under pressure and to tight timescales
  • Dealing with difficult people and challenging behaviour
  • To be a self-motivated and proactive individual with an ability to support the partners on the strategic, financial and organisational management of the practice
  • To have excellent communication and patient focus skills
  • To have a flexible approach to working hours

  Knowledge

  Essential

  • Qualifications to an NVQ Level 4/5 and/or equivalent experience as a manager or Senior Supervisor in a GP surgery
  • Understanding of how the role relates to the wider healthcare team
  • Proficient in key Microsoft applications such as Word, Excel and PowerPoint
  • Proficient in the use of clinical IT systems
  • Knowledge of and experience in performance management, recruitment, sickness absence management and implementation of key managerial policies/procedures in relation to staff.
  • Understanding of the General Data Protection Regulations and how they would apply to a primary car setting

  Skills

  Essential

  • Aware of the importance of innovation in healthcare.
  • Demonstrates effective communication both written and verbally
  • Demonstrates clear understanding of HR legislation that applies to their own area of work
  • Ability to develop and motivate excellent team working and patient service skills
  • To be a team leader with excellent performance management and staff development skills
  • To have excellent organisational skills
  • To have good financial management skills

  Person Specification

  Personal Qualities

  Essential

  • Willingness to actively participate and provide training
  • Ability to work well under pressure and to tight timescales
  • Dealing with difficult people and challenging behaviour
  • To be a self-motivated and proactive individual with an ability to support the partners on the strategic, financial and organisational management of the practice
  • To have excellent communication and patient focus skills
  • To have a flexible approach to working hours

  Knowledge

  Essential

  • Qualifications to an NVQ Level 4/5 and/or equivalent experience as a manager or Senior Supervisor in a GP surgery
  • Understanding of how the role relates to the wider healthcare team
  • Proficient in key Microsoft applications such as Word, Excel and PowerPoint
  • Proficient in the use of clinical IT systems
  • Knowledge of and experience in performance management, recruitment, sickness absence management and implementation of key managerial policies/procedures in relation to staff.
  • Understanding of the General Data Protection Regulations and how they would apply to a primary car setting

  Skills

  Essential

  • Aware of the importance of innovation in healthcare.
  • Demonstrates effective communication both written and verbally
  • Demonstrates clear understanding of HR legislation that applies to their own area of work
  • Ability to develop and motivate excellent team working and patient service skills
  • To be a team leader with excellent performance management and staff development skills
  • To have excellent organisational skills
  • To have good financial management skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Modality Partnership

  Address

  Pleck Health Centre

  16 Oxford Street

  Walsall

  WS2 9HY

  
  

  Employer's website

  https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Modality Partnership

  Address

  Pleck Health Centre

  16 Oxford Street

  Walsall

  WS2 9HY

  
  

  Employer's website

  https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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