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Job Description
- Req#: A3508-25-0005?language=en&page=757&sort=publicationDateDesc
- Strategic and operational planning.
- Financial management and income optimisation.
- Human resources and workforce planning.
- Patient service delivery and engagement.
- Clinical governance and quality improvement.
- Information technology and data management.
- Health and safety compliance.
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home
- Experience of working in a health care setting
- Management and Leadership experience
- Educated to degree level or equivalent
- Excellent communication skills (written and oral)
- Good IT skills
- Clear, empathetic manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Good knowledge of MS Office and Outlook
- EMIS/Systmone/Vision user skills
- Inclusive and diverse thinker
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home
- Experience of working in a health care setting
- Management and Leadership experience
- Educated to degree level or equivalent
- Excellent communication skills (written and oral)
- Good IT skills
- Clear, empathetic manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Good knowledge of MS Office and Outlook
- EMIS/Systmone/Vision user skills
- Inclusive and diverse thinker
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Job summary
We have an exciting opportunity for an accomplished, and highly motivated Practice Manager to join our team at Pier Health Group. This role will oversee operations at our site: Stafford Medical Group.
As the Practice Manager, you will play a pivotal role in leading, planning, and managing the day-to-day operations of the practice while ensuring high-quality patient care. You will also have the opportunity to contribute to the strategic development of the practice and the wider organisation.
Main duties of the job
As the Practice manager, you will oversee all aspects of the practices, including:
About us
About Us
Stafford Medical Group serves a patient list of approximately c11000 patients. Our practice is part of Pier Health Group, a progressive organisation established in 2019 with the ambition of delivering transformative healthcare to over 103,000 patients across Weston-Super-Mare, Worle, and surrounding villages.
As a Super-partnership and Primary Care Network, Pier Health Group is uniquely positioned to provide resilient, high-quality primary care while actively contributing to the transformation of local health services. Our focus is on improving outcomes for patients and enhancing the quality of working life for our staff.
Why Join Us?
This is a unique opportunity to lead an established practice and make a tangible impact on the health and well-being of our local communities.
We value innovation, collaboration, and a commitment to excellence in everything we do. If you are ready to take on a leadership role and work with a supportive team in a forward-thinking organisation, we would love to hear from you.
Details
Date posted
01 July 2025
Pay scheme
Other
Salary
£40,000 to £55,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A3508-25-0005
Job locations
Stafford Medical Group
Highlands Lane
Weston-super-mare
Avon
BS24 7DX
Job descriptionJob description
Job responsibilities
The practice Manager is responsible for the smooth and efficient running of Stafford Medical Group, a c11000 strong surgery providing day to day operational support as well as strategic planning. This is a hands-on operational role and so the post holder will be responsible for implementing and managing efficient processes and pathways, managing staff and acting as a flexible administrative resource to actively support patients and clinicians to provide a high level of service.
The post holder is responsible for the recruitment, development, line management, training, mentoring and leadership of the primary care clinical and admin teams, including shared posts which may cross boundaries into other provider organisations.
Primary responsibilities
Long-term Planning and day to day Practice management
Develop and lead the transformation the practice to ensure long term sustainability and efficiency
Develop working at scale and ensure maximum effectiveness within this model.
Strategic view of, and ownership of, QOF and Enhanced Services
Ownership of all company policies including Business Continuity Plan
Organisational Leadership and Development
Long term organisational planning
Manage organisational risk including upkeep of central risk register with regular reports to the partners
Financial and Business Development
Finance ensure adherence to agreed budget.
Contract Management Advise on contracts and make recommendations
People Management, Workforce Planning, Appraisals, and Culture Development
Link with HR department to ensure sustainable workforce planning, recruitment & retention model is in place. Ensure strategies and processes are in place for effective utilisation of staff drive efficiencies
Complete regular performance reviews and annual appraisals with practice team
Contribute to a no-blame culture where excellence is sought and quality and consistency of services is achieved
Treat colleagues, patients and visitors with dignity and respect at all times
Support and Lead employee relations issues within practice with the support of HR
Recruitment and succession planning within Practice with the support of HR
Governance and Compliance Excellence
Infection prevention control lead
Information Governance Ensure compliance with all internal policies throughout the practices
CQC Compliance Ensure all requirements of CQC registration are met
Maintain confidentiality at all times ensuring you adhere to all Information Governance and Data Protection standards
Ensure all quality improvement action plans are adhered to at all times
Development and Management of Effective Partnerships Internal and External
Manage relationships with other local providers to patient population
Support relationship with local ICB, Council, NHS England and other bodies.
Attend relevant meetings & forums both internal and external
Manage relationship with landlords as required
Support patient participation group(s) and patient engagement; Ensure patients are at the centre of everything we do
Work collaboratively with colleagues for the benefit of the patients and organisation
Proactively be a champion for Pier Health Group
Process Development & Problem solving
Ensure effective clinical models are implemented and refined to deliver care based upon patient needs and demand
Ensure appropriate processes in place to manage assets and facilities
Advise on escalated or serious complaints, near-misses and significant events to ensure learning is shared across the group.
Specific project management as agreed with partners.
Effective Communication and Working Relationships
Effective communications and knowledge sharing with staff within Pier Health Group practices.
Effective communications and liaison with external stakeholders such as PCN, ICB or Health & Social Care providers.
Effective working relationships with Managers and Staff at all levels and locations within the Pier Health Group
Effective working relationships with patients and their carers / representatives
Effective working relationships with GPs and Allied Health Care Professionals
Responding to transformation and changes in primary care service delivery
Job responsibilities
The practice Manager is responsible for the smooth and efficient running of Stafford Medical Group, a c11000 strong surgery providing day to day operational support as well as strategic planning. This is a hands-on operational role and so the post holder will be responsible for implementing and managing efficient processes and pathways, managing staff and acting as a flexible administrative resource to actively support patients and clinicians to provide a high level of service.
The post holder is responsible for the recruitment, development, line management, training, mentoring and leadership of the primary care clinical and admin teams, including shared posts which may cross boundaries into other provider organisations.
Primary responsibilities
Long-term Planning and day to day Practice management
Develop and lead the transformation the practice to ensure long term sustainability and efficiency
Develop working at scale and ensure maximum effectiveness within this model.
Strategic view of, and ownership of, QOF and Enhanced Services
Ownership of all company policies including Business Continuity Plan
Organisational Leadership and Development
Long term organisational planning
Manage organisational risk including upkeep of central risk register with regular reports to the partners
Financial and Business Development
Finance ensure adherence to agreed budget.
Contract Management Advise on contracts and make recommendations
People Management, Workforce Planning, Appraisals, and Culture Development
Link with HR department to ensure sustainable workforce planning, recruitment & retention model is in place. Ensure strategies and processes are in place for effective utilisation of staff drive efficiencies
Complete regular performance reviews and annual appraisals with practice team
Contribute to a no-blame culture where excellence is sought and quality and consistency of services is achieved
Treat colleagues, patients and visitors with dignity and respect at all times
Support and Lead employee relations issues within practice with the support of HR
Recruitment and succession planning within Practice with the support of HR
Governance and Compliance Excellence
Infection prevention control lead
Information Governance Ensure compliance with all internal policies throughout the practices
CQC Compliance Ensure all requirements of CQC registration are met
Maintain confidentiality at all times ensuring you adhere to all Information Governance and Data Protection standards
Ensure all quality improvement action plans are adhered to at all times
Development and Management of Effective Partnerships Internal and External
Manage relationships with other local providers to patient population
Support relationship with local ICB, Council, NHS England and other bodies.
Attend relevant meetings & forums both internal and external
Manage relationship with landlords as required
Support patient participation group(s) and patient engagement; Ensure patients are at the centre of everything we do
Work collaboratively with colleagues for the benefit of the patients and organisation
Proactively be a champion for Pier Health Group
Process Development & Problem solving
Ensure effective clinical models are implemented and refined to deliver care based upon patient needs and demand
Ensure appropriate processes in place to manage assets and facilities
Advise on escalated or serious complaints, near-misses and significant events to ensure learning is shared across the group.
Specific project management as agreed with partners.
Effective Communication and Working Relationships
Effective communications and knowledge sharing with staff within Pier Health Group practices.
Effective communications and liaison with external stakeholders such as PCN, ICB or Health & Social Care providers.
Effective working relationships with Managers and Staff at all levels and locations within the Pier Health Group
Effective working relationships with patients and their carers / representatives
Effective working relationships with GPs and Allied Health Care Professionals
Responding to transformation and changes in primary care service delivery
Person SpecificationPerson Specification
Other requirements
Essential
Experience
Desirable
Qualifications
Essential
Desirable
Skills
Essential
Desirable
Personal qualities
Desirable
Other requirements
Essential
Experience
Desirable
Qualifications
Essential
Desirable
Skills
Essential
Desirable
Personal qualities
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Pier Health Group Ltd
Address
Stafford Medical Group
Highlands Lane
Weston-super-mare
Avon
BS24 7DX
Employer's website
Employer details
Employer name
Pier Health Group Ltd
Address
Stafford Medical Group
Highlands Lane
Weston-super-mare
Avon
BS24 7DX
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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