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Practice Support Analyst - Application Support, Remote
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Job Description
- Req#: fHfQ7Bk9UrsU
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work schedules and the ability to work remotely
- Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- 12 weeks paid parental leave for all new parents
- Stock options and a 401(k) with up to 4% match
What to Expect (Job Responsibilities):
- Provide technical assistance to Aledade App users via chat, troubleshooting known issues with predefined steps
- Triage incomplete tickets and perform troubleshooting for technical issues related to App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc.
- Execute sub-tasks of projects as part of the Practice Success workstream under supervision
- Demonstrate effective customer service skills while assisting users
- Collaborate with team members to enhance problem-solving and analytical skills
What is Required (Qualifications):
- Minimum of two years of experience in troubleshooting application issues in healthcare settings
- Associate Degree
- Basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA
- Ability to navigate AWS S3 folders
- Strong verbal and written communication skills, including active listening and the ability to handle complaints professionally
How to Stand Out (Preferred Qualifications):
- Ability to read/write simple SQL statements or run SQL statements written by other team members
#HealthcareTechnology #RemoteWork #CareerGrowth #HealthcareJobs #CustomerService
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