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Principal Customer Success Manager - Strategic (Remote)
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Job Description
- Req#: hmZ6yAcNlxrY
Employer Industry: Software Solutions
Why consider this job opportunity:
- Salary up to $118,422 base
- Unlimited PTO for vacation, sick, and mental health days, encouraging a healthy work-life balance
- Flexibility to work from home or in the office
- 16 weeks of paid parental leave with health benefits for all parents
- Comprehensive health, dental, vision, and mental health benefit options
- Opportunities for career advancement and mentorship within the organization
What to Expect (Job Responsibilities):
- Manage highly complex accounts involving multiple solutions and stakeholders to ensure a strategic approach
- Lead efforts to drive customer adoption and value realization from the employer's solutions
- Develop and implement joint success plans with customers, aligning with their long-term business strategies
- Monitor and report on key customer health metrics to proactively identify risks and opportunities
- Provide strategic guidance and thought leadership to customers, sharing industry best practices
What is Required (Qualifications):
- Minimum 7 years of experience in Customer Success or a related role managing complex customer accounts
- Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment
- Strong understanding of commercial business processes such as quote to cash and dynamic pricing
- Demonstrated proficiency with sales methodologies such as Challenger Sale or MEDDPICC
- Experience managing large enterprise customer relationships with a global presence
How to Stand Out (Preferred Qualifications):
- Familiarity with SaaS software solutions and pricing or CPQ solutions
- Experience managing accounts that span multiple geographies and business units
- Strong ability to engage and build relationships with customer executives and decision-makers
#SoftwareSolutions #CustomerSuccess #CareerOpportunity #UnlimitedPTO #WorkLifeBalance
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