• Job Description

  Req#: RQ0018456
  Job Description
  
  Principal Salesforce Administrator
  
  The Principal Salesforce Administrator is a senior, enterprise-level role responsible for the stability, scalability, and strategic evolution of the Salesforce platform. This role goes beyond day-to-day administration and serves as a platform leader, governance partner, and technical mentor, ensuring Salesforce solutions align with enterprise standards, business priorities, and long-term platform strategy.
  
  The ideal candidate brings deep Salesforce expertise, strong systems thinking, and the ability to influence across delivery teams, architects, product partners, and leadership. They are accountable for production stability, release readiness, security posture, and operational excellence across multiple Salesforce orgs and business domains.
  
  What You'll Do
  
  Platform Ownership & Operations
  
  
  • Serve as a primary platform owner for Salesforce, accountable for production stability, reliability, and performance.
  
  
  
  • Lead advanced Salesforce administration activities including configuration, security model design, automation, data management, and environment strategy.
  
  
  
  • Proactively identify and remediate risks related to technical debt, scalability, performance, and security.
  
  
  
  • Partner with support, monitoring, and incident teams to meet SLAs and drive root-cause resolution for production issues.
  
  
  Governance & Enterprise Standards
  
  
  • Actively participate in and support Salesforce Design Authority / governance forums, ensuring solutions align to enterprise architecture and platform standards.
  
  
  
  • Review and influence solution designs, enforcing best practices around configuration vs. customization, data integrity, and long-term maintainability.
  
  
  
  • Define and evolve administrative standards, guardrails, and operating procedures across the Salesforce ecosystem.
  
  
  Release & Change Leadership
  
  
  • Play a key role in release management, environment readiness, and deployment coordination in partnership with Release Managers and DevOps teams.
  
  
  
  • Ensure admin-owned changes are well-designed, tested, documented, and production-ready.
  
  
  
  • Support and mature DevOps, CI/CD, and backup/recovery processes as they relate to admin-managed components.
  
  
  Technical Leadership & Mentorship
  
  
  • Serve as a technical leader and mentor for Salesforce Administrators and developers, raising overall platform maturity.
  
  
  
  • Lead knowledge-sharing sessions, working groups, and admin community forums.
  
  
  
  • Provide hands-on coaching to build admin capability across delivery teams and reduce single-points-of-failure.
  
  
  Strategic & Cross-Functional Partnership
  
  
  • Collaborate closely with Product Owners, Solution Architects, Developers, Data teams, and Business stakeholders to translate business needs into scalable platform solutions.
  
  
  
  • Support platform initiatives such as license optimization, app rationalization, new Salesforce feature adoption, and roadmap planning.
  
  
  
  • Evaluate new Salesforce capabilities and AppExchange solutions, providing recommendations grounded in enterprise impact and ROI.
  
  
  What You Bring
  
  
  • Extensive hands on experience as a Salesforce Administrator in large, complex, multi team environments.
  
  
  
  • Deep expertise in Salesforce security, roles, profiles, permission sets, flows, data management, and environment strategy.
  
  
  
  • Proven ability to lead through influence without direct authority.
  
  
  
  • Strong understanding of Salesforce governance, release management, and platform best practices.
  
  
  
  • Demonstrated experience supporting production systems with high availability and business criticality.
  
  
  
  • Bachelor's degree or advanced degree
  
  
  
  • 7+ years of experience in related field.
  
  
  
  • In lieu of degree, 9+ years of experience in related field.
  
  
  Bonus Points
  
  
  • Salesforce Administrator and/or Advanced Administrator certifications (additional Salesforce certifications strongly preferred).
  
  
  
  • Experience operating within a Salesforce Center of Excellence or enterprise governance model.
  
  
  
  • Familiarity with DevOps tools (e.g., Copado or similar), release automation, and backup/recovery strategies.
  
  
  
  • Experience partnering with vendors and evaluating third-party Salesforce solutions.
  
  
  
  • Background in mentoring or leading communities of practice.
  
  
  What You'll Get
  
  
  • The opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the community
  
  
  
  • Work-life balance, flexibility, and the autonomy to do great work
  
  
  
  • Medical, dental, and vision coverage along with numerous health and wellness programs
  
  
  
  • Parental leave and support plus adoption and surrogacy assistance
  
  
  
  • Career development programs and tuition reimbursement for continued education
  
  
  
  • 401k match including an annual company contribution
  
  
  
  • Learn more
  
  
  #LI-Hybrid
  
  Salary Range
  
  At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
  
  *Based on annual corporate goal achievement and individual performance.
  
  $107,901.00 - $172,642.00
  
  Skills
  
  JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.

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