Teleperformance - Philippines
Process Excellence Manager
PayCompetitive
LocationRemote
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 27627
- Project Management
- Project Mentorship from initiation to completion
- Digital CX awareness, pitch digital tools to stakeholders
- Perform any other tasks related to embedding Six Sigma in operations
- Attend business reviews
- Present KPIs to stakeholders
- Present financials, ROI
- Any other tasks that may be assigned that are relevant to Process Excellence, Technology, and Analytics
- Specialization in any of our TP Verticals
- Six Sigma competency
- Project management competency
- Any academic background
- Certifications in Six Sigma, Agile, Project Management will be an added advantage
- Excellent Communication Skills
- Able to Multi-Task
- Years of experience in the BPO industry with significant experience in continuous improvement, operations management, and stakeholder management
Overview
The Process Excellence Manager will perform the following tasks:
Qualifications
About the company
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.