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Job Description
- Req#: quizdwR17j6w
Employer Industry: Payments Technology
Why consider this job opportunity:
- Competitive compensation and benefits
- Opportunity for career advancement and growth within a fast-growing company
- Work at the intersection of product, technology, and customer success
- Be a trusted advisor to partners and customers in the payments ecosystem
- Chance to contribute to ongoing improvements in support processes and customer success outcomes
- Work remotely with a flexible work environment
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for product support escalations, resolving technical issues for partners and customers
- Troubleshoot and diagnose issues across payment flows, including card and ACH authorization and settlement
- Collaborate with Product Management to translate customer feedback into actionable product requirements
- Assist partners and merchants in integrating APIs, SDKs, and payment acceptance terminals
- Provide product training and documentation to internal teams and external partners
What is Required (Qualifications):
- Background in Product Support or Management, ideally in the payments or fintech sector
- Working knowledge of Microsoft stack infrastructure (Windows Server, SQL Server, IIS, Active Directory, Azure fundamentals)
- Strong technical troubleshooting skills with the ability to resolve customer-facing issues quickly
- Hands-on experience with card and ACH authorization and settlement, payment gateways, and API-based integrations
- Excellent written and verbal communication skills; able to translate technical issues into business-friendly explanations
How to Stand Out (Preferred Qualifications):
- 5+ years in product management, product support, or technical account management roles
- 3+ years direct experience in payments technology
- Prior experience working at a PayFac, ISO, processor, gateway, or merchant software platform
- Familiarity with PCI compliance, fraud/risk management, and payment industry certifications (e.g., NACHA, PCI DSS)
#PaymentsTechnology #ProductSupport #Fintech #CareerOpportunity #RemoteWork
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