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Job Description
- Req#: PROGR001937
Employer Industry: Customer Support Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work schedule, including options for remote work
- Comprehensive benefits package, including insurance and a 401(k) match
- Supportive and collaborative work environment focused on employee well-being
- Chance to work with Fortune 500 brands in various sectors, including healthcare and retail
What to Expect (Job Responsibilities):
- Provide first-line support to independent agents, enhancing their business success
- Manage processes to maximize agent support, performance, and satisfaction
- Deliver real-time assistance to agents by quickly resolving their inquiries
- Contribute to agent retention by utilizing current and new support tools
- Participate in client-specific activities and engage with agents across various platforms
What is Required (Qualifications):
- High School Diploma, GED, or equivalent
- Minimum of 1 year of contact center/BPO experience or comparable customer service experience
- Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
- Excellent oral and written communication skills
- Flexible work schedule availability, including nights, weekends, and holidays
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Strong organizational, multi-tasking, and time management skills
- Proven ability to educate and motivate others
- Experience collaborating with cross-functional teams
- High level of empathy and customer-focused mindset
#CustomerSupport #RemoteWork #CareerGrowth #EmployeeWellbeing #Fortune500
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