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Job Description
- Req#: NqSWrT1QgwjE
Employer Industry: Government Technology Solutions
Why consider this job opportunity:
- Salary up to $87,600 annually
- Opportunity for career advancement and growth within the organization
- Hands-on, direct contact with clients, enhancing customer experience
- Work in an AI-forward team utilizing new technology regularly
- Comprehensive benefits package including health, dental, and vision insurance, as well as Flexible Time Off and 401(k) plan
What to Expect (Job Responsibilities):
- Manage and oversee customer projects, ensuring timely completion within budget
- Maintain a minimum 95%+ average Client Satisfaction
- Communicate project information effectively to team members and customers
- Identify, assess, and manage risks and change control procedures
- Recognize business development opportunities related to specific projects
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Strong experience with productivity, project, and collaboration tools (e.g., Microsoft Office, Sales Force/Cloud Coach, SharePoint)
- Ability to work cross-functionally to solve problems and implement solutions
- Confident understanding of contracts and statements of work (SOWs)
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Understanding of local government entities, organizations, and practices
- Experience working in a role that requires high-quality execution of processes
- Familiarity with risk management and change control procedures
#GovernmentTechnology #ProjectManagement #ClientSatisfaction #CareerGrowth #DiversityAndInclusion
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