• Job Description

  Req#: 3867
  Overview
  
  Nexion Travel Group is a fully accredited host agency, offering membership to independent travel professionals since 1995. As part of Internova Travel Group, Nexion Travel Group provides ticketing, operations and fulfillment support to independent travel professionals coupled with best-in-class tools, technology, marketing, education and support. Nexion Travel Group is the complete host agency for multi-agent agencies, corporate agencies, experienced agents and those new to the industry. For more information about Nexion, click here.
  
  Responsibilities
  
  We are seeking a highly adaptable Project Manager to support operational initiatives, Global Distribution System (GDS) platforms, and cross-functional project delivery across the organization. This role blends project coordination, systems support, process improvement, and travel product expertise to ensure the successful execution of strategic and operational initiatives.
  
  The ideal candidate is a proactive problem-solver with a strong operations and technology mindset who thrives in a fast-moving environment and can bridge business needs with operational execution, particularly across advisor tools, GDS platforms, and operational workflows.
  
  Project Coordination & Delivery
  
  • Manage and coordinate multiple concurrent operational initiatives from intake through completion
  • Track timelines, milestones, risks, and dependencies across projects
  • Partner with business and operations stakeholders to ensure alignment and execution
  • Maintain project documentation, status reporting, and dashboards
  • Support vendor coordination and implementation tracking
  • Assist with testing, rollout planning, and post-launch stabilization activities
  
  Travel Product Support
  
  • Serve as an internal support backup for GDS platforms related mid-office
  • Coordinate enhancements, fixes, and workflow improvements with internal teams and external vendors
  • Assist operational teams with system issue tracking and resolution pathways
  • Support new feature rollouts, configuration updates, and platform optimizations
  • Identify automation opportunities within servicing workflows
  
  Enablement & Process Improvement
  
  • Evaluate operational workflows and recommend system or process improvements
  • Support integrations between internal tools and advisor platforms
  • Participate in testing cycles for releases impacting advisor technology environments
  
  Cross-Functional Communication
  
  • Act as a coordination hub between operations and product teams
  • Provide structured updates to leadership on initiative status and risks
  • Support advisor-facing communications related to system changes and improvements
  
  Continuous Improvement & Innovation
  
  • Recommend enhancements that improve advisor efficiency and service delivery
  • Support roadmap execution across operational initiatives
  • Help standardize documentation, workflows, and project practices
  
  
  Qualifications
  
  
  • 5-7 years of experience in project coordination, operations technology support
  • Must have experience working with travel technology platforms or GDS environments
  • Strong organizational skills with ability to manage multiple initiatives simultaneously
  • Demonstrated ability to translate business needs into structured execution plans
  • Excellent written and verbal communication skills
  • Strong troubleshooting and analytical thinking capabilities
  
  Preferred
  
  • Experience supporting GDS platforms such as Sabre (or similar environments)
  • Experience in travel agency, host agency, or advisor-support operations
  • Familiarity with project tracking tools
  • Background working between business users and technical teams
  
  
  PAY AND BENEFITS
  
  Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
  
  The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
  
  This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.
  
  Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
  
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  #Nexion LLC

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