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Property and Casualty Customer Service Team Lead
This job is now closed
Job Description
- Req#: 2025-7156
Employer Industry: Insurance
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including Health, Dental, Vision, Paid Vacation, Disability Insurance, and Employer Matching 401(k)
- Supportive and collaborative work environment
- Training and certification costs for licensing covered by the employer, with a loan forgiveness option after one year of service
- Flexible work schedule with remote work options
What to Expect (Job Responsibilities):
- Support the Supervisor, Customer Service, in managing day-to-day operational functions
- Assist team members with customer service inquiries and provide timely resolutions
- Resolve escalated customer issues confidently, seeking leadership advice when necessary
- Conduct evaluations and coaching for team members to enhance performance
- Monitor team activities, including call lengths and breaks, to ensure operational efficiency
What is Required (Qualifications):
- High school diploma or equivalent required
- Property and Casualty Producer License required
- Minimum of three years of call center experience or two years in Customer Service
- Excellent oral and written communication skills
- Must possess strong organizational skills and the ability to prioritize tasks effectively
How to Stand Out (Preferred Qualifications):
- Bilingual communication skills in both English and Spanish preferred
- Proficiency in Microsoft Office and Outlook
- Experience in a leadership or team lead role within a customer service environment
- Strong soft skills, including active listening and independent problem-solving abilities
#Insurance #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided
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