• Job Description

  Req#: 097465

  End Date

  Saturday 01 July 2023

  Salary Range

  £0 - £0

  
  

  We support agile working – click here for more information on agile working options.

  Agile Working Options

  Unable to Offer Agile Options

  Job Description Summary

  .

  Job Description

  JOB TITLE: Property Manager

  LOCATION(S): Chesterfield, Sheffield, Nottingham, Birmingham

  HOURS: Full time

  WORKING PATTERN: You’ll initially be based in our Chesterfield development and with time and as Citra’s portfolio grows you’ll grow with us, travelling across many of our UK Hub & Spoke locations.

  About this opportunity

  Are you looking for a varied role where no two days are the same?

  Citra Living is an exciting, new standalone company, with a new brand, as part of Lloyds Banking Group, which will focus the private rental market and shared ownership. The move builds on the Group’s existing support for the housing market as one of the biggest mortgage lenders to first-time buyers, home movers and private landlords. Since 2018, Lloyds Banking Group has provided almost £40bn of mortgages in the UK, and helped one in four first time buyers to get onto the housing ladder. Also to play to the Group’s Strategy of ‘helping Britain recover’ through the provisions of quality homes.

  The intention is to work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Citra Living buying the rental element of these new developments. The properties then being let to customers. As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties at the same time. The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities and leisure facilities.

  Our brand-new team is looking for an On-Site Property Manager where you’ll support the Head of Region with the responsibility for both: our customers (tenants); and the company’s property during as an asset; accepting homes on to the portfolio, building customer propositions and finding tenants, ongoing maintenance, rent and arrears collections, ongoing high quality customer service and maximising income vs occupancy. As Property Manager, you’ll be highly organised and will enjoy having a varied role, where no two days are the same.

  The general property and letting management will be conducted by our Central Team (however on some occasions we may use third parties).

  As a Property Manager at Citra, you won’t be sat at your desk all the time, you’ll interact with customers and be actively involved in the management of the properties assigned to you. You’ll…

  • Be the first point of contact for Citra’s customers (residents) and deal with any repairs and maintenance queries, carry out viewings, prepare tenancy agreements, manage referencing of applicants and Interact with the developer’s customer care department about defects

  • Be a real contributing member of the team responsible for customers – supporting the development customer propositions and experiences which make renting through Citra a fantastic experience
  • Play a real role in the team which is responsible for looking after our property portfolio
  • Work collaboratively with the wider team to participate in the full breadth of activities of a fast paced start-up company from marketing properties to participating in the future strategy and growth of Citra
  • Help to develop and implement the customer offering to ensure the company always treats its customer with respect, fairness and transparency, and builds a great reputation

  About us

  We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

  What you’ll need

  Our ideal On-Site Property Manager will have great people skills and attention to detail and be able to demonstrate the following skills and experience:

  • Property management, lettings and customer service experience
  • Good understanding of property related legislation
  • Experience of managing stakeholders
  • Pro-active approach to help build and develop our offering
  • Ability to work with third party service providers (e.g. repairs operatives, builders, cleaners, letting agents)

  About Working for us

  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

  We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

  And it’s why we especially welcome applications from under-represented groups.

  We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

  We also offer a wide-ranging benefits package, which includes: (Use this header and benefits statement adding relevant holiday entitlement)

  • A generous pension contribution of up to 15%
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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