• Job Description

  Req#: 108443

  End Date

  Tuesday 12 March 2024

  Salary Range

  £0 - £0

  
  

  We support agile working – click here for more information on agile working options.

  Agile Working Options

  Hybrid Working, Job Share

  Job Description Summary

  .

  Job Description

  Job Title: Property Manager (12 month fixed term contract)

  Location: Chesterfield, Leeds or Sheffield

  Salary: Competitive package

  Hours: Full-time

  About this opportunity

  Are you an experienced Property Manager seeking new horizons in your career journey? Look no further! We're on the lookout for talented individuals to join our dynamic Property Management team.

  Citra Living is an exciting new company within Lloyds Banking Group (LBG), which focuses on the private rental market and shared ownership. Citra Living builds on the Group’s existing support for the housing market as one of the biggest mortgage lenders to first-time buyers, home movers and private landlords.

  Since 2018, LBG has provided almost £40bn of mortgages in the UK and helped one in four first time buyers to get onto the housing ladder. Also, to play to the Group’s Strategy of ‘helping Britain recover’ through the provisions of quality homes.

  Citra Living work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Citra Living buying the rental element of these new developments. The properties then being let to customers. As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties at the same time.

  The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities, and leisure facilities.

  We're looking for an experienced Property Manager with a strong knowledge of the lettings industry to join our fast-growing team. You'll work alongside the Head of Region to look after our Customers (Tenants), and properties ensuring you provide exceptional customer service. You'll also need experience in line management as you'll be working closely with a team that strive to provide a smooth Customer journey from receipt of an application and throughout the duration of our customers tenancy. You'll be responsible for managing our homes on a day-to-day basis ensuring that customer safety is paramount so a good working knowledge of property compliance will be required.

  This is an exciting role where you would join a newly formed team who are currently working to grow the business inhouse. You'll have the opportunity to be involved in shaping how Citra work including the development and testing of systems and processes.

  As Property Manager, your responsibilities will include:

  • Be a real contributing member of the team which is responsible for customers (tenants) – helping to develop customer propositions and experiences which make renting through Citra a fantastic experience.
  • Play a real role in looking after our property portfolio – making sure we have excellent repairs & defects management: processing repair requests from customers, raising work orders, authorising invoices.
  • Management of the performance of our agents
  • Managing the area hosts on site.
  • Arrange and carrying out property inspections with customers.
  • Processing property applications, conducting check ins & check outs, dealing with deposits & customers queries.
  • Dealing with customer complaints in line with the policies and procedures in place.

  • Managing risk by ensuring the company operates in a tightly governed manner with regards to compliance, following three lines of defense.

  About us

  If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to

  innovate, explore possibilities, and grow with purpose.
  

  What You'll Need

  Our ideal Property Manager will be able to demonstrate the following skills and experience:

  • Extensive property management experience within BTR/PRS.
  • Experience of managing a team as well as being a team player.
  • Ability to work with and assist with the oversight of the activities of our managing agents.
  • Strong organisation skills with the ability to prioritise tasks effectively and manage multiple responsibilities.
  • Excellent communication skills, both written and verbal, with the ability to interact confidently with customers, colleagues, and internal /external stakeholders.
  • Hands on attitude to helping build and develop our offering.
  • Attention to detail and accuracy in documentation and record keeping.
  • You’re highly motivated and understand the importance of adhering to deadlines, whilst staying calm under pressure.

  About working for us

  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

  We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

  And it’s why we especially welcome applications from under-represented groups.

  We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

  We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 28 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

  If you’re excited by the thought of becoming part of our team, get in touch.

  We’d love to hear from you!

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

Notice