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Provider Experience Specialist (Detroit)
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Job Description
- Req#: 7347889
Employer Industry: Digital Health Marketplace
Why consider this job opportunity:
- Salary up to $26.92 per hour
- Flexible work environment with remote work options
- Competitive paid time off (PTO) and 100% paid employee health benefit options
- 401(k) with employer-funded match and corporate wellness programs
- Opportunities for career advancement and professional development
- Employee Resource Groups and community-building activities
What to Expect (Job Responsibilities):
- Provide exceptional customer service to healthcare provider partners via calls, emails, and chat
- Proactively upsell features and simplify the use of the employer's platform for providers
- Act as the voice of the employer, ensuring positive interactions and prompt issue resolution
- Develop a deep understanding of the employer's services to effectively inspire engagement
- Maintain accurate records of all interactions to uphold the employer's commitment to service excellence
What is Required (Qualifications):
- Excellent verbal and written communication skills
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with digital health platforms or technology solutions
#DigitalHealth #CustomerService #RemoteWork #CareerGrowth #HealthcareInnovation
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