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Provider Experience Specialist (Portland)
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Job Description
- Req#: 7316144
Employer Industry: Digital Health Marketplace
Why consider this job opportunity:
- Salary up to $26.92 per hour
- Flexible work environment with remote opportunities
- Competitive paid time off (PTO)
- Comprehensive health benefit options, including 100% paid employee coverage for medical, dental, and vision
- 401(k) with employer-funded match and corporate wellness programs
- Supportive company culture with Employee Resource Groups and community-building activities
What to Expect (Job Responsibilities):
- Deliver exceptional customer service experiences to healthcare provider partners via calls, emails, and chat
- Proactively upsell features and streamline interactions to enhance customer satisfaction
- Act as the voice of the employer, treating each interaction as a chance to create positive impressions and resolve issues
- Develop a thorough understanding of the employer's platform and services to inspire engagement
- Maintain accurate records of all interactions to uphold the commitment to making healthcare easy
What is Required (Qualifications):
- Excellent verbal and written communication skills
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability in fast-paced environments
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare or technology-related customer service role
- Familiarity with digital health platforms and their functionalities
- Ability to work collaboratively in a team-oriented environment
- Enthusiasm for learning new techniques and systems
- Positive, empathetic attitude towards customers and colleagues
#DigitalHealth #CustomerService #RemoteWork #HealthcareMarketplace #CareerOpportunity
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