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Provider Experience Specialist (Virginia Beach)
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Job Description
- Req#: 7348005
Employer Industry: Digital Health Marketplace
Why consider this job opportunity:
- Salary up to $26.92 per hour
- Flexible work environment
- Comprehensive 100% paid employee health benefit options, including medical, dental, and vision
- 401(k) plan with employer-funded match
- Generous paid parental leave and fertility/family planning reimbursement
- Great Place to Work Certified, promoting a supportive and collaborative work culture
What to Expect (Job Responsibilities):
- Provide exceptional customer service experiences to healthcare provider partners through calls, emails, and chat
- Proactively upsell features and streamline interactions to enhance provider experience
- Act as the voice of the employer, creating positive impressions and resolving issues effectively
- Develop a deep understanding of the employer's platform and services to demonstrate value to users
- Maintain accurate records of all interactions to uphold the employer's commitment to making healthcare easy
What is Required (Qualifications):
- Excellent communication and interpersonal skills, both verbal and written
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service and promoting the employer's mission
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare or technology-related customer service role
- Familiarity with digital health services or platforms
- Proven track record of upselling or promoting services effectively
- Ability to work collaboratively in a team-oriented environment
- Interest in continuous learning and professional development
#DigitalHealth #CustomerService #RemoteWork #CareerOpportunity #HealthcareInnovationAbout the company
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