• Job Description

  Req#: JR101576

  As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce that reflects the diversity of our customers and stakeholders. Learn more about working for WCB at Careers - WCB Alberta

  Job Title:

  Psychology Referral Expeditor

  Job Type:

  Temporary Long Term (Fixed Term) / Full time

  Job Location:

  Edmonton, Alberta

  This position assists Customer Service Teams by expediting the scheduling of Psychology Services for workers with appropriate service providers. You will attempt to find appropriate and accessible services in the client’s geographical region. This position works in collaboration with referral sources, and internal and external stakeholders to ensure timely and appropriate services are coordinated to support return to work. We are seeking an individual who is committed to providing excellent customer service, has strong critical thinking skills, someone who is detailed focused, works independently and enjoys being part of a larger team environment.

  Your responsibilities :

  • Coordinate referrals to appropriate service providers of Psychology Services. Special needs must be considered and accommodated (i.e., which practice specializes in particular conditions, etc.).
  • Collaborate with Claim Owners, Psychology Consultants, Psychology Assistants, Health Care Consultants, and external providers to gather information and troubleshoot complex referral requests. (i.e. security alerts, specialized assessments and programs, etc.).
  • Communicate by phone, or in writing with all stakeholders and external service providers. Explain the purpose of services and advise all stakeholders of expectations. Send Authorization Letters to providers.
  • Create and send a complete referral information package to the service provider with all necessary background information and documents.

  Your experience and skills:

  • Post-secondary education with preference given to those with formal education in psychology, business/ administration, health care, or customer service. A combination of applicable work experience and education may be considered.
  • Several years of experience in a medical office setting is preferred.
  • Good understanding of medical and psychology terminology and tests being performed is important.
  • Knowledge of WCB internal computer systems (i.e., Claims Information System (CIS), e-Co) and experience using database applications would be an asset.
  • Sound judgment in decisions affecting booking processes and the ability to work independently and manage a demanding workload while providing excellent customer service to a diverse clientele is required.
  • Well-developed organizational skills are required to set goals, identify processes/procedures, and meet the turnaround times.
  • Excellent communication skills: verbal, written, listening, consulting, and negotiating are required to perform required duties.
  • Must be able to cultivate and maintain good working relationships with other departments within the WCB, outsider service providers, and psychologists.

  We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment. For more information, please see our Employee Handbook.

  Salary: $54,904.00 to $60,972.00 per annum (Pay Grade 7)

  This is a temporary, full-time position until December 31, 2024 with the possibility of extension and/or permanency. Final candidates for this position will be required to undergo a security clearance.

  We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

  Please apply online by submitting a cover letter and resume on our website, Careers - WCB Alberta. We thank all applicants for their interest, however, only candidates under consideration will be contacted.

  Posting Date: February 16, 2024

  Closing Date : February 23, 2024

• About the company

  Providing workplace insurance and supporting return to work for a strong, healthy Alberta.

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