• Job Description

  Req#: 74903

  Pay Range

  $59,000.00-$91,500.00

  Company Overview

  The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. One of the world’s most respected comprehensive centers devoted exclusively to cancer, we have been recognized as one of the top two cancer hospitals in the country by U.S. News & World Report for more than 30 years.

  Vaccination for COVID-19 and Influenza (flu) is mandatory for all MSK staff. Staff are considered fully vaccinated upon completion of a primary vaccination series for COVID-19 (i.e., one dose of a single dose vaccine or a final dose of a multi-dose vaccine series). Exceptions from the COVID-19 and Influenza (flu) vaccine requirements are permitted for those who request and receive an approved medical, religious, or fully remote exemption. Requests for exemption can take up to two weeks to review. Vaccination or an approved exemption is required to start work.

  Important Note for MSK Employees:

  Your Career Hub profile is submitted to the hiring team as your internal resume. Please be sure your profile is fully complete with your skills, relevant experience and education (if required). Click here to learn more. Please note, this link is only accessible for MSK employees.

  Job Description

  MSK is seeking a QA Analyst to join our Development Operations team, where they will serve a crucial role in maintaining and improving departmental systems. The QA Analyst will work closely with users, leadership, and other Development staff to run and maintain multiple processes and provide support for our CRM system functionality as well as other software applications serving MSK Development.

  The Development Operations team is responsible for the technical infrastructure and business operations that support the Development Department. We aim to improve MSK’s fundraising potential through the creation of innovative technology and process solutions. Professional growth, continuous improvement, and collaboration are all critical to our success.

  You will:

  • Analyze and interpret data from various sources to update donor information, manage duplicate records, and resolve database inconsistencies.
  • Work closely with constituent records in the database to recognize and flag data hygiene issues, process issues, and system failures.
  • Run established and scheduled processes that are critical to the functioning of Blackbaud CRM and other applications serving overall business operations.
  • Interact and communicate closely with the Development fundraising and administrative staff.
  • Provide application support, answer questions, and build great relationships with users.
  • Conduct data integrity projects within Blackbaud CRM, the fundraising database for MSK, and other applications serving Development.
  • Validate data and test system functionality during database upgrades and conversions.
  • Assist in identifying the areas with the greatest need, developing a plan, and seeing them through to completion.
  • Evaluate how changes to functionality may impact user experience, data integrity, business rules, and system workflows, and provide feedback to management.
  • Seek a quick and thorough resolution to any issues that may arise to ensure business is not interrupted.
  • Become well-versed in all business rules and the individual processes and workflows across Development and offer suggestions for improvement.
  • As needed, assist with process documentation, provide backup to training staff, and contribute to team projects.

  You have:

  • 1-4 years of relevant experience.
  • Ability to synthesize and present highly sophisticated/technical information so that it is clear, concise, and easy to understand.
  • Excellent written and verbal communication skills.
  • Strong analytical aptitude and desire to continually learn and innovate.
  • Proficiency with Excel.
  • High level of attention to detail, process, and organization.
  • Passion, patience, and a positive attitude.
  • Curious nature and drive for continuous improvement.
  • Eagerness to collaborate and work in teams while equally feeling comfortable with independent work.
  • Ability to determine how best to reach different audiences and adapt communications based on that understanding.

  Nice to have:

  • Experience and interest in fundraising and CRM databases used to support Development efforts (e.g. Blackbaud CRM, Raiser’s Edge, Luminate Online, Salesforce Nonprofit, CharityEngine, etc.).
  • Experience using Jira, Confluence, SharePoint, or Smartsheet.
  • Experience with SQL and relational databases.
  • Excellent presentation skills and training experience.
  • Understanding or a strong interest in human-centered design or design thinking.
  • Experience in large organizations and/or cross-functional matrixed teams.
  • Ability to share a point of view confidently and credibly while developing trusting relationships.

  Pay Range $59,000.00-$91,500.00

  Please click to learn more about MSK’s compensation philosophy.

  Closing

  MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

  Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• About the company

  Memorial Sloan Kettering Cancer Center is a cancer treatment and research institution in New York City, founded in 1884 as the New York Cancer Hospital.

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