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Job Description
- Req#: 965bda28-38d9-4ae6-8150-40ee35dc8b4b
Employer Industry: Higher Education Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on learning experiences and student success
- Work with innovative programs and partnerships in the education sector
- Engage in a dynamic role focused on quality assurance and process improvement
What to Expect (Job Responsibilities):
- Author the enterprise QA playbook, including checklists, severity models, and exit criteria
- Implement automated checks for websites, landing pages, and CRM routing rules
- Operate release gates ensuring each change has a documented rollback plan
- Triage defects and lead Root Cause Analysis while maintaining quality trend dashboards
- Produce job aids, quick start videos, and maintain compliance evidence with SOC 2 and ISO 27001 standards
What is Required (Qualifications):
- 5-8+ years of experience in QA/QA Operations or release/quality roles
- Proficiency in web and landing page QA, including form handling and accessibility
- Experience with MarTech/CRM QA, focusing on journey rules and lead routing
- Knowledge of data QA practices, including freshness/completeness checks
- Strong skills in Jira and Confluence, with effective incident communication abilities
How to Stand Out (Preferred Qualifications):
- Experience with browser/device automation tools like Playwright or Cypress
- Familiarity with Postman and SQL/Python for lightweight data checks
- Knowledge of Microsoft Power BI and contact center QA
- Experience with accessibility testing tools
#HigherEducation #QualityAssurance #CareerOpportunity #InnovativePrograms #QualityManagement
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