Employer Industry: Video Commerce Retail

Why consider this job opportunity:
- Starting pay of $15.00/hour with automatic increases every 6 months for 2 years
- Monthly Pay for Performance incentive for eligible team members
- Comprehensive Total Rewards package including health care benefits starting on day 1, 401(k), and paid time off
- Opportunity for career advancement within the Qurate network
- Flexible working options in a virtual environment with a focus on diversity, equity, and inclusion
- Friendly teams and ambitious projects that foster professional growth

What to Expect (Job Responsibilities):
- Answer inbound customer calls and assist with inquiries such as confirming refunds, taking payments, and placing orders
- Personalize customer experiences while managing a high volume of calls
- Analyze account data and promote additional products during customer interactions
- Follow established protocols and report to an assigned Supervisor
- Troubleshoot technical issues and collaborate with IT as needed

What is Required (Qualifications):
- Availability to work weekends, holidays, and additional hours
- Must reside in Florida, Georgia, Greater Boise, ID area, North Carolina, South Carolina, Texas, or Virginia
- Self-provided computer or laptop with a Microsoft Operating System, not older than 3 years
- Headset compatible with employer specifications
- High-speed internet connection; satellite, broadband, wireless, mobile, or dial-up services are not permitted

How to Stand Out (Preferred Qualifications):
- Experience in customer service or retail environments
- Familiarity with navigating multiple systems and screens
- Strong communication skills with the ability to adapt to various styles

#VideoCommerce #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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