The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

Looking for a position that makes you smile?

We’re seeking a RCM Manager to join our growing team.

The RCM Manager – Decentralized Clinic Support is responsible for monitoring the performance of clinics that have transitioned to a decentralized revenue model. This position will also provide best practices, performance oversight, and corrective action plans to ensure strong financial outcomes and a positive patient experience.

How you’ll make us better:

• Provide hands-on coaching to clinic managers and administrative staff to strengthen execution in patient contracting, insurance filing, and collections
• Monitor and assess clinic-level RCM performance, including patient collections performance, accounts receivable aging, contract acceptance and funding timelines, insurance claim filing, and follow-up metrics
• Develop and implement performance improvement plans for underperforming clinics based on data-driven insights
• Create and distribute regular reporting dashboards with benchmarks and improvement targets
• Identify performance risks and root causes, and propose timely solutions for corrective action
• Train clinic teams on Smile Doctors’ RCM standards, workflows, and KPIs to ensure consistency across locations
• Collaborate with centralized teams, including Finance, IT, and Compliance, to resolve systemic issues and align RCM strategy with broader organizational goals
• Monitor for adherence to HIPAA, payer requirements, and Smile Doctors' internal policies

Your special skills:

• Strong organizational and time management skills
• Ability to present financial data and impacts to non-financial audiences
• Ability to establish and maintain good working relationships with team members and external partners

Prerequisites for success:

• High School Diploma or equivalent required; Bachelor’s degree in Healthcare Administration, Business, or Finance preferred
• Five (5) years of experience in a revenue cycle management position with a focus on multi-site or field level operations; dental or orthodontic industries in a decentralized or clinic-owned model preferred
• Intermediate knowledge of Microsoft Office applications including Excel and SharePoint

We saved the best for last.

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.